Summary
Overview
Work History
Education
Skills
Websites
Core Skills
Awards
Timeline
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Phil Martinet

Londonderry

Summary

A proactive IT professional with 20 years' experience, I thrive on learning and implementing cutting-edge technology. My innovative problem-solving skills, exemplified by a 500% build request time reduction, drive me to find the best technical solutions.

Overview

17
17
years of professional experience

Work History

Infrastructure Systems Engineer

Conduent Business Services, LLC
11.2020 - 01.2025
  • Provides support for enterprise infrastructure to include Windows Servers and VMWare ESXi Hosts
  • Provide on-call support for critical incidents and outages
  • Provide RCA for outages as requested
  • Supporting global infrastructure consisting of 100 domains
  • Environment : VMWare, Linux, Microsoft, Windows Server 2003/2008/2012/2016, Red Hat Enterprise Linux, Active Directory, Remote Desktop, PowerShell, TCP/IP, DNS, SMTP, POP3, IMAP, HTTP, HTTPS, VPN, VLAN

Lead Local IT Support/IT Operations Manager

Conduent Business Services, LLC
07.2018 - 10.2020
  • Manage IT and facilities operations across two sites with one IT team member direct report at each site
  • Directly responsible for a reduction of internal IT server outages by around 70%
  • Implemented near Zero Touch Imaging for deployment of workstations tightly integrated with Active Directory utilizing PowerShell scripting
  • Direct frequent interaction with both facilities management companies regarding security, life safety, and fire prevention/suppression
  • Managed IT and facilities aspects of a large scale phased entire-floor remodel & densification as well as a separate later site move and combine
  • Spearheaded multiple site upgrades and modifications to include code compliance and infrastructure upgrades on both fire and security systems
  • Manages 24x7x365 operations of three server rooms to include environmental, security, fire, and generator systems
  • Ensure both PCI and SOC1/SOC2 compliance for IT and Facilities is maintained and take part in regular audits
  • Provides support for 350 local user base across two sites and supporting infrastructure to include Windows Servers and VMWare ESXi Hosts
  • Introduced IT Monitoring, on-call notifications, asset, and visitor management systems
  • Corporate level site point of contact for IT and facilities
  • Reworked server room cabling to professional standards
  • Using Powershell and SCCM, built out near Zero Touch Imaging for workstations
  • Supported local Cisco network devices to include switches and ASA's for vpn
  • Environment : Lenovo, Cisco, APC Symmetra, APC Infrastruxure, APC InRow Full-Rack, WinDSX/DSX, Fike, EST, Caterpillar, Verizon, Time Warner/Spectrum, HID, Viewsonic, Apple iPad, Apple MAC, Samsung Digital Signage, Meraki, Geist Watchdog, Avaya Digital Phones, Avaya One-X IP Phones

Desktop Support Analyst

SoftPath (Informatica)
04.2017 - 10.2017
  • Handle daily incidents according to proper guidelines and prioritization
  • Converted inventory and asset management tool from PHP to ASP.Net using mySql
  • Responsible for supporting office events
  • Responsible for supporting all audio/video technology and events
  • Environment : Lenovo, Microsoft Office 2016, Microsoft, Active Directory, Office 365, Remote Desktop, PowerShell, ASP.NET, IIS, MySql, ServiceNow TCP/IP, DNS, SMTP, POP3, IMAP, HTTP, HTTPS, VPN

System Engineer

Teksystems/Luna Data Systems
05.2016 - 08.2016
  • Responsible for building & troubleshooting virtual servers
  • Install & troubleshoot Windows systems 2008 to 2012
  • Support VMWare infrastructure containing over 60 hosts and 1350 Virtual machines
  • Provision new virtual machines using Windows 2008 and 2012
  • Deploy Microsoft SQL Server 2008, 2012, and 2014 for use in multiple environments
  • Worked with PowerShell scripts to achieve automated deployment of SQL Clustering
  • Troubleshooting of virtual machine deployments to find root cause and fix
  • Environment : Lenovo, Microsoft Office 2016, Microsoft Windows 7, Active Directory, Microsoft Exchange, Microsoft SharePoint 2013, Microsoft Windows Server 2008 R2, Microsoft Windows Server 2012 R2, Remote Desktop, PowerShell, Microsoft Systems Center, Microsoft Virtual Machine Manager, VMWare vCenter, /VMWare vSphere, TCP/IP, DNS, SMTP, POP3, IMAP, HTTP, HTTPS, VPN

Knowledge Manager/Team Lead

CapGemini
07.2015 - 04.2016
  • Responsible for collecting, preparing, organizing, and disseminating knowledge to the service desk
  • Monitored phone queues to ensure SLA's were being covered
  • Coached and acted as escalation point for level 1 and level 2 agents
  • Gathered information for, prepared, and published knowledge base articles
  • Created tools for reporting and task simplification of processes for agents and leads
  • Acted as a service desk representative on daily operational conference calls and ensured escalated items were acted on
  • Environment : Dell, iPhone, Android, Windows Phone, Microsoft Office 2007, Microsoft Office 2010, Microsoft Office 2013, Microsoft Windows 7, Active Directory, Microsoft Exchange, Microsoft SharePoint 2013, Microsoft Visual Studio 2015, Microsoft Windows Server 2012 R2, Remote Desktop, Odigo Virtual PBX, TCP/IP, DNS, SMTP, POP3, IMAP, HTTP, HTTPS, VPN

IT Support Representative

Modis E-MDs
11.2014 - 01.2015
  • Environment : Microsoft Office 2013, Microsoft Windows 7, Active Directory, Microsoft Exchange, Microsoft SharePoint 2013, Microsoft Visual Studio 2013, Microsoft Windows Server 2008, Microsoft Windows Server 2012 R2, Microsoft SQL Server 2008, WebEx, TCP/IP, DNS, SMTP, POP3, IMAP, HTTP, HTTPS, VPN

Engineer 1

San Diego Computer Consulting
09.2012 - 09.2013
  • Environment : Dell, Blackberry, iPhone, Android, Windows Phone, Microsoft Office 2007, Microsoft Office 2010, Microsoft Windows XP, Microsoft Windows 7, Microsoft Windows 8, Active Directory, Microsoft Exchange 2007, Microsoft Exchange 2010, Microsoft SharePoint 2013, Microsoft Visual Studio 2013, Microsoft Windows Server 2008, Microsoft Windows Server 2012 R2, Microsoft SQL Server 2008, ScreenConnect, Linux/Unix, TCP/IP, DNS, SMTP, POP3, IMAP, HTTP, HTTPS, VPN, Apple Mac, Mac OS

Network/System Administrator

Marine Corp Intranet/HP Apex Systems
05.2008 - 01.2010
  • Company Overview: Worked in various supporting roles in an enterprise level environment for the United States Navy and Marine Corps requiring a Security Clearance
  • Environment : Microsoft Office 2007, Microsoft Windows 2000, Microsoft Windows XP, Active Directory, Microsoft Exchange 2003, Microsoft Exchange 2007, Microsoft Visual Studio, Microsoft Windows Server 2003, TCP/IP, DNS, SMTP, POP3, IMAP, HTTP, HTTPS, VPN
  • Worked in various supporting roles in an enterprise level environment for the United States Navy and Marine Corps requiring a Security Clearance

Desktop Technician

Del Mar Database Kforce
02.2008 - 04.2008
  • Environment : Microsoft Office, Microsoft Windows XP, Active Directory, Microsoft Exchange 2003, Microsoft Exchange 2007, Microsoft Visual Studio, Microsoft Windows Server 2003, Blackberry Enterprise Server, Linux, Nortel, Pivotal eRelationship, TCP/IP, DNS, SMTP, POP3, IMAP, HTTP, HTTPS, VPN

Education

Network System Administrator – Professional - Microsoft Server Administration

11.2018

Network System Administrator – Professional - Computer Networking & Security

11.2018

Network System Administrator – Professional - Associate Cisco Routing & Switching

11.2018

Associate - Administration of Justice

Miramar College
San Diego, CA
04.2012

Systems Coordinator Training - undefined

DaimlerChrysler Academy
10.2002

Skills

  • F5
  • 3Com
  • Websense
  • Intel
  • Bluecoat
  • HP
  • Sonicwall
  • Netgear
  • Lexar
  • Hitachi
  • Toshiba
  • SanDisk
  • Sony
  • Adaptec
  • Supermicro
  • Compaq
  • USRobotics
  • Microsoft
  • Motorola
  • Logitech
  • Belkin
  • D-Link
  • Brother
  • Linksys
  • Canon
  • NEC
  • Konica Minolta
  • APC
  • Epson
  • Kyocera
  • Dell
  • Ricoh
  • Fujitsu
  • Lexmark
  • Apple Mac
  • Xerox
  • Panasonic
  • Kodak
  • Umax
  • Apple iPhone
  • Apple iPad
  • Blackberry
  • Apple MacBook
  • Crestron
  • Nortel
  • Avaya
  • Samsung
  • Cisco
  • HID
  • Raspberry Pi
  • Sennheiser
  • DSX
  • BrightSign
  • Lenovo
  • Solstice Pod
  • APC Infrastruxure
  • Extron
  • RF IDeas
  • Xbox
  • Roku
  • APC Symmetra
  • Cisco Meraki
  • Fike
  • EST
  • Caterpillar
  • Cisco ASA 3800
  • Cisco Catalyst 4510R E
  • Cisco ASA 5525-X
  • Cisco 9300
  • Cisco 2821 Router
  • Catalyst 3560G
  • Aironet 1140
  • SMTP
  • DNS
  • IMAP
  • POP3
  • HTTPS
  • HTTP
  • RAS
  • VPN
  • VLAN
  • Dialup
  • TCP/IP
  • DHCP
  • SSL
  • WAN
  • LAN
  • UDP
  • ICMP
  • VoIP
  • NFS
  • Visual Basic
  • Visual Basic for Applications
  • Visual Basic Net
  • VB Script
  • HTML
  • PowerShell
  • Applescript
  • Active Server Pages (ASP)
  • SharePoint
  • Python
  • Customer service
  • Ability to listen
  • Desire to learn
  • Diversity awareness
  • Excellent communication skills
  • Windows 8
  • Windows Server Core 2012 R2
  • Android
  • Windows Server 2008
  • Solaris
  • Redhat / Redhat Enterprise Linux
  • Windows Server 2012 R2
  • Windows 7
  • Cisco IOS
  • Windows Server 2012
  • IOS
  • Windows XP
  • Mac OS X
  • Mac OS
  • Mandriva Linux
  • Unix
  • Microsoft Office 2010
  • Windows Server 2003
  • Microsoft Office 2013
  • Windows Server 2008 R2
  • Microsoft Office 365

Core Skills

F5, 3Com, Websense, Intel, Bluecoat, HP, Sonicwall, Netgear, Lexar, Hitachi, Toshiba, SanDisk, Sony, Adaptec, Supermicro, Compaq, USRobotics, Microsoft, Motorola, Logitech, Belkin, D-Link, Brother, Linksys, Canon, NEC, Konica Minolta, APC, Epson, Kyocera, Dell, Ricoh, Fujitsu, Lexmark, Apple Mac, Xerox, Panasonic, Kodak, Umax, Apple iPhone, Apple iPad, Blackberry, Apple MacBook, Crestron, Nortel, Avaya, Samsung, Cisco, HID, Raspberry Pi, Sennheiser, DSX, BrightSign, Lenovo, Solstice Pod, APC Infrastruxure, Extron, RF IDeas, Xbox, Roku, APC Symmetra, Cisco Meraki, Fike, EST, Caterpillar, Cisco ASA 3800, Cisco Catalyst 4510R E, Cisco ASA 5525-X, Cisco 9300, Cisco 2821 Router, Catalyst 3560G, Aironet 1140, HP StorageWorks Autoloader, SMTP, DNS, IMAP, POP3, HTTPS, HTTP, RAS, VPN, VLAN, Dialup, TCP/IP, DHCP, SSL, WAN, LAN, UDP, ICMP, VoIP, NFS, Visual Basic, Visual Basic for Applications, Visual Basic .Net, VB Script, HTML, PowerShell, Applescript, Active Server Pages (ASP), SharePoint, Python, customer service, ability to listen, desire to learn, diversity awareness, Excellent communication skills, Windows 8, Windows Server Core 2012 R2, Android, Windows Server 2008, Solaris, Redhat / Redhat Enterprise Linux, Windows Server 2012 R2, Windows 7, Cisco IOS, Windows Server 2012, iOS, Windows XP, Mac OS X, Mac OS, Mandriva Linux, Unix, Microsoft Office 2010, Windows Server 2003, Microsoft Office 2013, Windows Server 2008 R2, Microsoft Office 365, Microsoft Office 2016, Microsoft Excel 2013, Microsoft Excel 2007, Microsoft Outlook 2007, Microsoft Office 2007, Microsoft Outlook 2010, Microsoft Excel 2010, Microsoft Publisher, Microsoft Outlook 2013, Adobe Photoshop, Adobe Acrobat, Adobe Reader, Adobe Flash, Google Chrome, Firefox, Skype, Microsoft Internet Explorer, Skype for Business, Lync, Microsoft Visual Studio 2008, Microsoft Visual Studio 2005, Microsoft Visual Studio 2013, Microsoft Visual Studio 2010, Putty, Microsoft Visual Studio 2015, Apple iTunes, WinSCP, Microsoft Silverlight, Apple QuickTime, WinRar, WinZip, Microsoft SharePoint 2013, SSH, Active Directory, Microsoft SharePoint Designer, VMware ESXi, VMware vSphere, Microsoft SQL Server 2005, Microsoft HyperV, Microsoft SQL Server 2012, Microsoft SQL Server 2008, Microsoft Exchange 2007, Microsoft Exchange 2003, Microsoft Exchange 2010, Microsoft ISA Server, Microsoft Exchange ActiveSync, Microsoft Exchange 2013, BMC Remedy, Blackberry Enterprise Server, BMC TrackIT, BMC Remedy Mid-Tier, Worldox, Intuit Quickbooks, Microsoft IIS 7.0, Microsoft IIS 6.0, Microsoft IIS 8.0, ESET NOD32, GFI VIPRE, Microsoft IIS 8.5, Kaspersky Anti-Virus, Kaspersky Internet Security, Microsoft Windows Defender, Winroute Firewall, Sophos Anti-Virus, McAffe Anti-Virus, Trend Micro Antivirus, Symantec Norton Internet Security, Trend Micro Internet Security, Symantec Norton AntiVirus, Screenconnect Remote Desktop, Bomgar Remote Desktop, Odigo Virtual PBX, WebEx, WinFax, Pivotal eRelationship CRM, Atlassian Jira, Slack, Dell Kace, Atlassian Confluence, Symantec PGP Desktop Encryption, GlobalConnect VPN, Microsoft Azure, Amazon Web Services, Cisco UCM (Unified Call Manager), Access It Universal.NET, Solstice, Teem, Okta, Symantec Enterprise, AirWatch, SafeCom Secure Print Management, MySql, Cisco Meraki, Symantec BackupExec, ServiceNow, NetWrix, Spiceworks, PRTG, PagerDuty, Microsoft Systems Center, Splunk, SAP Fieldglass, Traction Guest, Tenable Nessus, Windows Server 2016, Windows 10, Windows 11, Windows Server 2019, Bitlocker encryption, Catalyst 3560G, Aironet 1140 Access Point, Cisco 2821 Router, Windows 10 systems running on Azure AD with Office 365 Business Premium, Network Monitoring via PRTG, Multiple IDS / WIDS devices, Previous Secret, Previous In-Progress Top Secret SSBI, Previous Public Trust Position (2025)

Awards

Dean's Honor List, 04/01/12, San Diego Community College Miramar

Timeline

Infrastructure Systems Engineer

Conduent Business Services, LLC
11.2020 - 01.2025

Lead Local IT Support/IT Operations Manager

Conduent Business Services, LLC
07.2018 - 10.2020

Desktop Support Analyst

SoftPath (Informatica)
04.2017 - 10.2017

System Engineer

Teksystems/Luna Data Systems
05.2016 - 08.2016

Knowledge Manager/Team Lead

CapGemini
07.2015 - 04.2016

IT Support Representative

Modis E-MDs
11.2014 - 01.2015

Engineer 1

San Diego Computer Consulting
09.2012 - 09.2013

Network/System Administrator

Marine Corp Intranet/HP Apex Systems
05.2008 - 01.2010

Desktop Technician

Del Mar Database Kforce
02.2008 - 04.2008

Network System Administrator – Professional - Computer Networking & Security

Network System Administrator – Professional - Associate Cisco Routing & Switching

Systems Coordinator Training - undefined

DaimlerChrysler Academy

Network System Administrator – Professional - Microsoft Server Administration

Associate - Administration of Justice

Miramar College

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Phil Martinet