Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Additional Information
Customer Care award, Employee of the year, 2023
CustomerServiceRepresentative

Phil Platko

Las Vegas,NV

Summary

To join a Team, where I can grow by helping improve their services and profitability. To obtain employment with an organization that will allow me to utilize my Customer Service, Managerial and interpersonal skills. Authorized to work in the US for any employer

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lennar Homes, Inc.
10.2019 - 07.2025
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Managed high-volume call queues, ensuring timely responses to customer issues.
  • Trained new team members on company policies and customer service best practices.
  • Collaborated with cross-functional teams to enhance customer satisfaction initiatives.

Sales, Marketing and Customer Service

K&K Bowling / Logo Infusion
12.2018 - 10.2019
  • Retail, Sales, Marketing, Customer Service

Meals on Wheels Driver

Catholic Charities
10.2018 - 12.2018
  • Load Trucks
  • Follow delivery Schedule
  • Delivery of frozen food within specific times to seniors in Las Vegas
  • Talk to seniors or caregivers to make sure all is well with client

New & Used car sales

RiverTown Honda
11.2016 - 09.2018
  • Follow Sales Process
  • Meet and Greet
  • Interview guests to help serve their needs
  • Run numbers with guests
  • Close sale
  • End Goal is great CSI
  • Follow up
  • Repeat/Referral Business
  • Make friends

New & Used cars/ Special finance

Garber Auto/Rightway Automotive Credit
06.2016 - 11.2016
  • Company Overview: Rightway Auto Finance is a Special Finance of Garber Auto group out of Saginaw. We help people establish and re-establish their credit. Garber has their own finance company (Gateway Financial).
  • Cold calling by phone
  • Meet and Greet customers on the lot
  • Pull credit and help them understand their credit report
  • Close them on a program car
  • Close customers on newer car when they have better credit

Manger / Hiring Manager

Stardust Lanes/The Michigan Tap Room/Banquet Service
06.2013 - 06.2016
  • Worked daily with the owners to grow business
  • Manage/Supervise/Hire/Train- up to 65 people at peak season
  • Day to day hiring, scheduling, training, staff evaluations, raises
  • Worked with Owners on weekly P&L's.
  • Managed payroll with quarterly goals
  • Daily sales, Networking and Marketing
  • Always taking customer service to the highest level
  • Created the structure that now exits with staff/departments/pay/bonus and much more.
  • Two plus years of sales growth.
  • Worked within the local chamber of commerce to grow our banquet/bar side of business.

Self Employed/Owner

MLP Marketing, LLC
01.2008 - 08.2013
  • Manage team
  • Coach/ Training
  • B2B sales
  • Direct marketing/selling
  • Customer Service
  • Managed revenues
  • Profit and losses

Managing Partner, Bowling Retail /Embroidery Company

K&K Bowling & Embroidery
12.2001 - 06.2010
  • In charge of Retail Sales /Outside Business to Business sales
  • In charge of marketing small business
  • Grew Retail Business from 1 store to 7 retail stores
  • Increased revenues, small business by 30% a year for 5 years
  • Managed employees from 2 to 31 at our peak
  • Managed / Trained, motivated sales team to best serve our customers
  • Marketing responsibilities include; Networking, Cold calling, direct mail, print advertising and conventions.
  • Sales Responsibilities include; Setting Appointments, generating interest, conducting a needs assessment, product presentation, feature and benefit, closing the sale.

Education

GED -

Reese High School
Reese, MI
06-1985

Skills

  • High client engagement and retention
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Complaint resolution

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Resolved product issue through consumer testing.
  • Supervised team of 45 staff members.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • Sales Essentials Certificate
  • Sales Manager Certificate
  • OSHA License - 2019-2029

Interests

  • Volunteering
  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth Development Programs
  • Gym Workouts
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I enjoy helping others and giving back to the community
  • Team Sports
  • Fundraising Events
  • Volunteering with youth sports programs as a Professional Bowling Coach
  • Playing Sports-GOLF

Timeline

Customer Service Representative

Lennar Homes, Inc.
10.2019 - 07.2025

Sales, Marketing and Customer Service

K&K Bowling / Logo Infusion
12.2018 - 10.2019

Meals on Wheels Driver

Catholic Charities
10.2018 - 12.2018

New & Used car sales

RiverTown Honda
11.2016 - 09.2018

New & Used cars/ Special finance

Garber Auto/Rightway Automotive Credit
06.2016 - 11.2016

Manger / Hiring Manager

Stardust Lanes/The Michigan Tap Room/Banquet Service
06.2013 - 06.2016

Self Employed/Owner

MLP Marketing, LLC
01.2008 - 08.2013

Managing Partner, Bowling Retail /Embroidery Company

K&K Bowling & Embroidery
12.2001 - 06.2010

GED -

Reese High School

Additional Information

  • Employment Skills
  • Maintained excellent customer relations and developed customer rapport
  • Diplomatically resolved customer complaints on as-needed basis
  • Ability to follow instructions well and make decisions with no supervision
  • Maintained all record keeping procedures without error
  • Delegated responsibilities to employees to meet company's expectations
  • Manage and Motivate team
  • Professional demeanor
  • Self starter / Leader
  • Ability to multi task
  • Profit/Loss statements
  • Hiring/firing experience

Customer Care award, Employee of the year, 2023

-Closed out the most warranty case of couple years of 2022 and 2023

-Highest level Customer Care surveys of over 40 Representatives of Lennar Homes



Similar Profiles

CREATE PROFILE