Phil Rivera
Wichita,KS
Summary
High-performing, self-motivated professional with a strong foundation of morals, values, and integrity that guide every decision and action. Thrive in fast-paced environments where growth is driven by challenge and discomfort. Known for strategic thinking, innovation, and a solutions-focused mindset that elevates team performance and delivers meaningful results.
Overview
11
11
years of professional experience
Work History
Manager, Technical Care
T-Mobile
Wichita, KS
08.2014 - Current
- Leveraged over a decade of experience and training in delivering industry-leading customer service, consistently contributing to high customer satisfaction and loyalty.
- ver a decade of sales experience, specializing in right-fitting products and services, tailoring communication style to the consumer, and strategically positioning offers for success to drive results and customer satisfaction.
- 2024 nationwide leader the nation activations as a Technical Care Manager by deploying AI-driven solutions that enhanced operational efficiency, boosted sales performance, and elevated the customer experience.
- Successfully launched T-Mobile's Technical Care department in Wichita, KS, establishing foundational operations, building a high-performing team, and supporting long-term growth.
- Led strategic retail and network partnerships with the Dallas-Fort Worth market, enhancing service delivery and customer satisfaction.
- Played a pivotal role in T-Mobile's customer care excellence since 2014, contributing to the company securing 28 J.D. Power awards for wireless customer service, including 14 consecutive wins from 2018 to 2024.
- Selected for T-Mobile’s L.E.A.D. (Leadership Excellence and Development) program in 2023, a competitive initiative focused on cultivating high-potential employees through leadership training, mentoring, and strategic project experience.
Education
BBA - Business Administration
University of Arizona Global Campus
Online05-2026
Associate of Arts - Preprofessional Engineering
Hutchinson Community College
Hutchinson, KS12-2012
High School Diploma -
Hutchinson High School
Hutchinson, KS05-2007
Skills
- Sales and Negotiation
- Market Awareness and Analysis
- Adaptability and Resilience
- Time Management and Self-Motivation
- Client Relationship Management
- Communication and Active Listening
- Leadership Communication
- Business Acumen
- Strategic Planning and Execution
- AI Tools and Innovation
- Conflict Resolution
- Goal-Oriented Decision Making
Accomplishments
- 2015 IN CROWD WINNER
- 2016 IN CROWD WINNER
- 2016 WINNERS CIRCLE
- 2017 IN CROWD WINNER
- 2020 IN CROWD WINNER
- 2023 Leadership Excellence and Development graduate
- 2023 Q1 Total Experience Champion
- 2025 Advance Kansas Graduate (Butler County Community College)
Timeline
Manager, Technical Care
T-Mobile
08.2014 - Current
BBA - Business Administration
University of Arizona Global Campus
Associate of Arts - Preprofessional Engineering
Hutchinson Community College
High School Diploma -
Hutchinson High School
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Michael SedenoMichael Sedeno
Lead Retail Sales Associate at T-MobileLead Retail Sales Associate at T-Mobile
Delinege KingDelinege King
SMB Major Account Executive at T-MobileSMB Major Account Executive at T-Mobile
Alexis GandanzaraAlexis Gandanzara
Intern at Mansfield Mission CenterIntern at Mansfield Mission Center