Phil Sparks
Berea,OH
Summary
Strong leader and analytical problem solver with in-depth experience and talents for team building, leading and motivation. Excellent customer relations aptitude and relationship building skills. Wide-ranging technical knowledge and abilities. Proficient in using independent decision-making and sound judgment in choosing, implementing and directing operational, technical and personnel activities.
Overview
25
25
years of professional experience
Work History
Assistant Manager Sales & Operations
Wesco Aircraft Hardware
04.2007 - Current
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Offer online and phone assistance to customers, assessing needs, and responding as required.
- Work within the main database, managing records, reporting anomalies and assisting in corrective action.
- Identify training needs and perform monthly training sessions for Administrative User to improve their skill levels.
- Perform chemical audits on-site at customer locations. Manage audit teams and perform or oversee data management.
- Prepare quotes for on-site chemical audits. Work with customer contacts to move contracts through to completion.
Facilities Manager
Bozeman Deaconess Health
12.1998 - 10.2005
- Managed Plant Operations and Maintenance, Environmental Services (Housekeeping), Security and all aspects of construction.
- Served as Safety Officer for Plant Safety, Environmental Safety, Hazard Communication and all other aspects of the Environment of Care.
- Served on a variety of hospital committees, including Product Approval, Position Approval and Organizational Development.
Education
High School Diploma -
Charlotte High School
Punta Gorda, FLComputer Science, Accounting
Eastern Montana College
Billings, MTSkills
- Customer Support
- Communications
- Computer skills
- Product and service knowledge and training
- Budget and finance management
- Regulatory Applications
- Personnel Management and Development
- Project Management
Timeline
Assistant Manager Sales & Operations
Wesco Aircraft Hardware
04.2007 - Current
Facilities Manager
Bozeman Deaconess Health
12.1998 - 10.2005
High School Diploma -
Charlotte High School
Computer Science, Accounting
Eastern Montana College
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