Phil Weinert
Geneva,IL
Summary
Accomplished Store Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Strategic thinker and tactical decision maker with a passion for serving customers. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
06.2002 - 03.2023
- Over 9 month time frame moved store metrics from bottom 20% of the company to top 10%.
- Work closely with Pharmacy Operations Manager and Pharmacy Manager to identify areas of opportunity and create action plans to reach our desired goals.
- Performed statistical operations to improve operations and forecast team needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conduct inspections of facility grounds, external structure, systems, and equipment.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
Realtor
Berkshire Hathaway Home Services Starck
10.2006 - Current
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated, facilitated, and managed real estate transactions.
Tennis Instructor
Aurora Tennis Club
08.1994 - 05.1998
- Coached established tennis players in game techniques and competition strategies.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Explained and demonstrated basic tennis techniques to club members.
- Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
- Prepared athletes for special competitions and tournaments.
Administrative Assistant
ERA Fox Realtors
05.1994 - 06.2002
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for agents.
- Updated spreadsheets and created presentations to support executives and boost agent productivity.
- Scheduled appointments and handled calenders for agents.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of clients and staff during meetings and company events.
Education
Bachelor of Arts - Management, Marketing And Finance
Illinois Wesleyan University
Bloomington, IL05.2002
High School Diploma -
Geneva High School
Geneva, IL05.1998
Skills
- Build trust, enhance team effectiveness and deliver one-box performance Foster trust and respect among the team by listening honestly and implementing their feedback Investing time to teach, train, and coach others through a variety of interactions (eg, group meetings, one-on-ones, etc) on how to drive engagement and performance Influence store leaders in attracting, retaining and building a sustainable, diverse pipeline of future leaders capable of rising to challenges of the business
- Work effectively in non-routine roles or environments, project management, self-direction, organization and planning, allocating and scheduling time
- Ensure that districts operate in an efficient, consistent and compliant manner, which includes interpreting and explaining goals, strategies, state/federal regulations and other risks to the business Passionately demonstrate Purpose-Driven Leadership Behaviors by holding others accountable through coaching and training while developing operational excellence in others
- Effectively drive pharmacy operations and improve business performance Build collective understanding and knowledge of programs and services, quality metrics and issues, financial metrics, trends, strategies, and pressing challenges at both strategic and tactical level Know the district capabilities of leadership and trends in the market, and share this understanding to area leaders to inform action
- Model and build a customer focused perspective in others; while providing them with resources needed to offer the best care and customer experience Know competition, observe trends, and improve service (eg, through coaching and recognizing employees for solving customer problems, holding others accountable, and providing extraordinary care) Put customer service ahead of other priorities and show good judgment when trade-offs are needed Seeks solutions that exceeds customer expectations and builds loyalty
- Understand sales and financial conditions, execute data-based business plans, and coach others to develop this knowledge and skill Read and interpret a variety of reports, performance measures and business computations (eg, sales, movement, profit & loss, operating, payroll, budget, etc) Convert this information to inform action and raises awareness to leaders about opportunities
Certification
PTCB Certified
Real Estate Broker
Timeline
Realtor
Berkshire Hathaway Home Services Starck
10.2006 - Current
Store Manager
Walgreens
06.2002 - 03.2023
Tennis Instructor
Aurora Tennis Club
08.1994 - 05.1998
Administrative Assistant
ERA Fox Realtors
05.1994 - 06.2002
Bachelor of Arts - Management, Marketing And Finance
Illinois Wesleyan University
High School Diploma -
Geneva High School
PTCB Certified
Real Estate Broker
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