Philana Miller
Wantage,NJ
Summary
Seeking to obtain a leading position to use 15 + years worth of experience in developing store goals and leading teams. Would like to showcase strong management skills, impressive attention to detail and record of producing results. Specializing in management of retail locations. Skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
15
15
years of professional experience
Work History
Store Manager
FiveBelow
East Hanover, NJ
03.2023 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Weekly adjustments to stay as accurate with inventory to also drive sales and fulfill BOPIS orders.
- Stay within payroll budget and made cuts when sales were not on scale with budget.
- Lead district in corporate donations program, obtaining 165% of our store goal.
- Rank within top 3 for TRUrating score and greet on a weekly basis.
- Monitor daily cash discrepancies, inventory shrinkage and drive-off.
Cash Office & Cashier
Marshalls
Newton New Jersey
07.2020 - Current
- Operated cash register for cash, check, and credit card transactions.
- Consistently ranked in top 2 percent for credit cards opened and customer feedback.
- Train new associates on basic POS operations.
- Count all registers, and prepare the deposit.
- Prepare registers for following day and change drawer.
- Call in change orders.
- Print out overage/shortage logs and missed signature forms and have associates sign.
Operations Manager (Assistant Manager)
Harmon/Face Values
Morris Plains, New Jersey
01.2020 - 03.2023
- Prepared bank deposits and change orders in accordance with company policies
- Direct day-to-day operations of merchandising, marketing, associate communications and training
- Review weekly dashboard of specific sales of departments and subdepartment to chase and improve certain products
- Drove conversion to average 65-70%, and continuously hit all store sale goals and company contests
- Look for areas of improvement and make floor moves in efforts to drive those sales
- Transmit orders and verify accuracy when processed
- Cancel purchase orders and backorders
- Aid store manager during executive decision-making process by generating daily reports to recommend corrective actions and improvements, to improve ADS, UPT, etc
- Evaluated invoices and shipping paperwork for accuracy and compliance
- Limit and correct inventory discrepancies, inventory balances, intera-store transfers
- RTVs performed weekly along with hazard waste damages and charity donations
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Store Leader
ASCENA, DressBarn
Parsippany, New Jersey
06.2009 - 12.2019
- Wrote out checks to customers who are selling their handbags
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
- Responsible for intake paperwork and authenticating procedures for customers interested in selling high end handbags and accessories
- Performed store opening and closing tasks to comply with preset store operations guidelines
- Trained and helped supervise staff to develop and maintain store revenue, customer service skills and product knowledge
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships
- Lead the total operation of the store - associate relationships, customer relationships, inventory & expense control; review & approve staff scheduling, managing payroll expenses
- Continuously engage, evaluate, train, develop, motivate & coach sales staff
- Drive sales & marketing strategies at store level through community outreach, customer events & capturing customer info (address, email, mobile) to build customer database and relations
- Implemented visual guidelines, set up of displays, timely execution of all marketing promotions
- Participate in visual set-up with the staging stores, working alongside the visual director & team for monthly plan-o-grams
- Manage profitability by reviewing P&L, sales, operations, payroll reports, analyze business trends & initiate changed for maximizing goals
- Location met and often exceeded KPI's and credit card sign-up targets consistently by leveraging excellent communication and interpersonal strengths.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services
- Delivered resolution to customer complaints and rectified product and service issues.
Education
B.S In Accounting -
Centenary University
NJ2004
Completed Coursework Towards B.S Counseling -
Centenary University
New Jersey2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Store Merchandising
Timeline
Store Manager
FiveBelow
03.2023 - Current
Cash Office & Cashier
Marshalls
07.2020 - Current
Operations Manager (Assistant Manager)
Harmon/Face Values
01.2020 - 03.2023
Store Leader
ASCENA, DressBarn
06.2009 - 12.2019
B.S In Accounting -
Centenary University
Completed Coursework Towards B.S Counseling -
Centenary University