Philbert AndersonLeonard
Blackwood
Summary
Dynamic Client Relation Specialist with 30 years of experience enhancing client satisfaction through effective communication and problem-solving. Proven track record in leading cross-functional teams to implement process improvements and resolve complex client issues.
Overview
34
34
years of professional experience
Work History
Client Relation Specialist
Horizon BCBSNJ
Newark NJ
07.1996 - 04.2026
- Cultivated strong client relationships through effective communication and problem-solving strategies.
- Implemented process improvements that enhanced client service delivery and satisfaction.
- Led cross-functional teams to develop targeted solutions for client needs and concerns.
Customer Service Representative
Chemical Bank
Moorestown
06.1992 - 10.1995
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management, ensuring accurate information and timely responses.
- Trained new staff on customer service protocols, enhancing team performance and knowledge sharing.
Education
High School Diploma -
Monroe High
Albany GASkills
- Problem-solving
- Critical thinking
- Active listening
- Microsoft outlook
- Complaint resolution
- Professional telephone demeanor
- Administrative support
- Prioritization
- Exceptional communication
- Data entry
Languages
English
Professional Working
Timeline
Client Relation Specialist
Horizon BCBSNJ
07.1996 - 04.2026
Customer Service Representative
Chemical Bank
06.1992 - 10.1995
High School Diploma -
Monroe High