Philece Solano
Medical Administration
Jacksonville,FL
Summary
Highly motivated and dedicated professional seeking a challenging opportunity to utilize exceptional customer service, administrative, and communication skills. Strong work ethic and passion for learning, eager to contribute to a dynamic team and make a positive impact. Excited to showcase abilities and exceed expectations in a role that values excellence and fosters growth.
Overview
19
19
years of professional experience
Work History
Authorization Specialist
North Florida Multispecialty Physicians
09.2023 - Current
- My daily duties include answering phones, scheduling appointments, check in and check out, collecting payments, posting payments, scanning, and submitting authorizations for cardiac and vein testing, receiving and processing incoming and out going referrals.
Front Office Coordinator
St Johns Vein Center
08.2019 - 09.2024
- My daily duties were to coordinate the daily operating process of the front office to ensure that the team members adhere to standard operating procedures
- Training for all front desk new hires
- And assigning daily work.
Front Desk Receptionist
St Johns Vein Center
08.2019 - 09.2024
- Check in and check out, scheduling appointments, understanding and explaining insurance benefits, collecting payments, maintain petty cash box, posting payments, daily reconciliation and deposit slips, processing incoming faxes and referrals, scanning, printing records, answering busy multi-lined phones, helping patients with the Phreesia tablets, opening and closing duties, locking up the building and setting the alarm.
Front Desk Specialist
Southeast Orthopedics
01.2018 - 07.2019
- Check patients in, set up new patients, scheduling appointments, taking payments, helping patients with the Phreesia pad, putting in insurance information correctly, making Workers Comp paperwork, putting Standard Disclosure for the correct providers when an appointment is auto, travel to different locations when needed, open and closed the practice, rescheduling patients when providers call out
- I am always the first to volunteer to help management and our providers
- Always dedicated to being a great employee working in the Patient Access Department answering inbound calls from our patients assisting with questions, scheduling, canceling appointments and sending messages to our providers and their teams upon patient request.
Front Desk Coordinator
RSI Physical Medicine and Performance Care
05.2017 - 10.2018
- I oversaw the daily operations
- Duties included checking patients in, setting up new patients, taking payments, assigning UHC and Medicare paperwork to the Kiosk
- I opened the practice every morning and closed at night
- I ran two different charts
- Paper charts and the charts in our EMR, I scanned paperwork to the correct charts
- I processed referrals both outgoing and received, followed up on LOP's from attorneys, I set patients up on the Laser Lipo machine, took needles out of patients for Dry needling, I prepared and took bank deposits, and I also did medical records upon request from other facilities and Lawyers
- I was a team player and always eager to help when needed.
Clinic Helper
Vistakon / Johnson & Johnson
03.2012 - 03.2016
- Front desk, checking patients in and out
- Scheduling, Insurance Verification, answering multiple lines, customer service, and all aspects of Administration.
Data Entry
Duval Premium Budget
02.2010 - 12.2011
- Answering multiple lines, putting together contracts, speaking with the Insured and Insurance Companies, processing reinstatement and cancellations, Data Entry, picking up the daily mail, great customer service, posting payments, and doing bank.
Server/Cashier
Cliff's Bar and Grille
10.2005 - 02.2008
- Working in a high paced bar, serving drinks and food correctly, opening and closing of the bar any given shift, helping and being a team player always.
Education
Diploma -
Terry Parker High School
Skills
- Insurance Verification
- Data entry proficiency
- HIPAA Compliance
- Prior authorization processing
- Appointment Scheduling
- Documentation and paperwork
- Effective communication skills
- Verbal Communication
- Data Entry
- Medicaid knowledge
- Telephone Etiquette
- Benefits Administration
- Project Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Team building
- Self Motivation
- Professionalism
Personal Information
Title: Front Desk Coordinator & Receptionist
Timeline
Authorization Specialist
North Florida Multispecialty Physicians
09.2023 - Current
Front Office Coordinator
St Johns Vein Center
08.2019 - 09.2024
Front Desk Receptionist
St Johns Vein Center
08.2019 - 09.2024
Front Desk Specialist
Southeast Orthopedics
01.2018 - 07.2019
Front Desk Coordinator
RSI Physical Medicine and Performance Care
05.2017 - 10.2018
Clinic Helper
Vistakon / Johnson & Johnson
03.2012 - 03.2016
Data Entry
Duval Premium Budget
02.2010 - 12.2011
Server/Cashier
Cliff's Bar and Grille
10.2005 - 02.2008
Diploma -
Terry Parker High School
Similar Profiles
Akaiya WrightAkaiya Wright
Medical Assistant / Receptionist at Tidewater Physicians Multispecialty GroupMedical Assistant / Receptionist at Tidewater Physicians Multispecialty Group
Malayia RoyallMalayia Royall
Patient Service Representative at Tidewater Physicians Multispecialty GroupPatient Service Representative at Tidewater Physicians Multispecialty Group
Angela GillispieAngela Gillispie
Practice Manager at Tidewater Physicians Multispecialty GroupPractice Manager at Tidewater Physicians Multispecialty Group