Philecia Givand
Montgomery,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Self Employed Services
Locdandstitched Styles
Montgomery
03.2016 - Current
- Carrying the title of the sole owner of company
- Excellent time management skills
- Boosted sales by educating clients on merchandise, events and upcoming promotions
- Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings
- Delivered best-in-class stylist services to customers to build brand and drive business
- Processed accurate transactions, charge sends and returns at POS stations.
Housekeeper
AR House keeping
Montgomery, AL
03.2016 - 01.2020
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively
- Proficiently managed time to complete assigned tasks within allocated deadlines
- Utilized excellent customer service skills when interacting with guests during work hours
- Greeted guests and employees, delivering friendly service in interactions.
Call Center Representative
TRC Staffing
Montgomery
07.2015 - 03.2016
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Maintained strong call control and quickly worked through scripts to address problems.
Patient Access Representative
Jackson Hospital and clinic
Montgomery, AL
07.2012 - 03.2015
- Registered patients by obtaining necessary and accurate financial and demographic information
- Provided excellent customer service to patients and their families
- Resolved patient billing issues and collected payments
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system
- Collaborated with other departments within the organization to coordinate care for each patient's needs.
Education
Some College (No Degree) - Nursing
Troy University
Troy, ALSkills
- Conflict resolution
- Team building
- Troubleshooting
- Relationship building
- Planning & organizing
- Organizational skills
- Good work ethic
- Reliable & trustworthy
- Flexible schedule
Timeline
Self Employed Services
Locdandstitched Styles
03.2016 - Current
Housekeeper
AR House keeping
03.2016 - 01.2020
Call Center Representative
TRC Staffing
07.2015 - 03.2016
Patient Access Representative
Jackson Hospital and clinic
07.2012 - 03.2015
Some College (No Degree) - Nursing
Troy University