Philemon Kim
Las Vegas,NV
Summary
Results-driven professional with extensive experience in casino gaming operations, leadership, and analytics, excelling in dynamic and fast-paced environments. Currently serving in an operations analytics role, leveraging data-driven insights to optimize processes and drive impactful business outcomes. Pursuing an MBA at the Jack Welch Management Institute to further enhance strategic decision-making and leadership capabilities, staying committed to continuous learning and professional growth. Recognized for adaptability, cross-functional collaboration, and a proven ability to deliver measurable results while fostering team development and operational efficiency.
Overview
18
18
years of professional experience
Work History
Operations Analyst
Red Rock Resorts & Casino
Las Vegas, NV
11.2024 - Current
- Partner with operations teams to compile and analyze labor metrics and productivity data, ensuring actionable insights into labor performance and volume-driven trends
- Manage the integrity and accuracy of the labor management system, becoming a subject matter expert to optimize operational efficiency
- Prepare detailed labor management reports that provided timely insights into workforce performance and operational trends, including overtime management
- Manage team member requisition through regular partnership with property and corporate Human Resources
- Conduct time and motion studies in key operating areas to validate labor standards and improve resource allocation
- Perform operational observations and collaborate with the Corporate Director of Operations Analysis to identify process improvements
- Support ad-hoc projects critical to the company’s financial success, showcasing adaptability and problem-solving skills
- Utilize advanced Microsoft Excel skills for data analysis, reporting, and process optimization leveraging Power Queries by linking data and SQL queries
- Design and develop reports using IBM Cognos, enabling real-time insights into key performance metrics
- Communicate findings and collaborate with operation executives
- Demonstrate strong organizational skills by effectively multitasking, meeting deadlines, and prioritizing tasks independently
- Focus on companywide Table Games operations through corporate projects
- Compose post formas after every property events working with the Slot and Casino Marketing team
- Participate financial reporting such as greensheets and quarterly financial reviews
Part-time Dual-rate Supervisor
Durango Station Casino
Las Vegas, NV
07.2024 - 11.2024
- Facilitated guest interactions and managed various table games such as blackjack, baccarat, roulette, craps, and pai gow poker for optimal guest satisfaction
- Utilized the player tracking program Bravo PitWatch to enhance player ratings and manage markers (line of credit), leading to improved customer satisfaction
- Enhanced guest engagement while proficiently dealing blackjack, baccarat, roulette, craps, and pai gai poker games with speed and accuracy
Multi-Property Casino Manager
Harrah's Las Vegas Hotel and Casino & The LINQ Hotel and Casino
Las Vegas, NV
11.2020 - 06.2024
- Orchestrated day-to-day operations at both Harrah's Las Vegas and The LINQ
- Implemented cross-functional teamwork strategies for seamless collaboration across departments
- Directed the field trial team for the Hybrid ETG Aruze Roll to Win (Craps) game demonstrating project management and stakeholder engagement skills
- Assisted 4 other properties with training and launch in LV market and 5 sister properties outside LV
- Launched and led a project to align table games settings comprised of table games management in the LV market
- Liaison to collaborate with corporate analytics team in standardizing the house edge across LV market
- Continuously monitored and managed performance improvement based on customer experience surveys and NPS
- Coordinated table relocations with multiple departments and introduction of new table games to optimize gaming floor operations, enhance player engagement, and encourage retention
- Purchased essential departmental equipment and supplies through Oracle HCM procurement
- Ordered playing cards based on ROP, table felts, and office supplies efficiently managing inventory for the department
- Developed training materials for table games and slots departments, and conducted training for supervisors
- Championed the rollout of Caesars Sportsbook App in the LV market for three properties: Harrah's, Linq, and Flamingo
- Coached supervisors to become the next upcoming leaders in the industry
- Composed and administered discipline and candid annual appraisals with development goals
- Recognized for demonstration of exceptional teamwork and personnel growth resulting in nomination for the prestigious Caesars Founders Award 2024
Assistant Casino Manager
Harrah's Las Vegas Hotel and Casino
Las Vegas, NV
09.2016 - 11.2020
- Ensured game security, enforced service standards, and conducted employee training on new games and responsibilities
- Played a pivotal role in the successful launch of the LnW progressive jackpot system
- Increased revenue and significantly enhanced customer engagement while establishing a competitive advantage
- Became lead in implementing gaming operations software, Tangam, for the property to monitor labor and game utilization to improve operational efficiency
- Learned to use and navigate Oracle HCM proficiently for staff management and training
- Cooperated with surveillance teams, reviewing reports, and gaining experience in surveillance systems to enhance review processes and foster better communication and assistance
- Achieved the prestigious Caesars Award of Excellence for Leadership in 2019 through successful leadership of high-impact projects
Backup Casino Manager & Table Games Service Supervisor
The Cromwell
Las Vegas, NV
04.2014 - 09.2016
- Monitored systems pertaining to Title 31 in adherence to regulatory compliance
- Adjusted table limits and labor levels to optimize business operations
- Organized employee training classes, edited operating procedures, and created training material for new games
- Certified as Responsible Gaming Ambassador to ensure all guests gamble responsibly
- Founded and edited the property's newsletter, The Dapper Digest, for weekly department communications
Slots Supervisor & Race and Sports Supervisor
Harrah's Reno Hotel and Casino
Reno, NV
02.2012 - 04.2016
- Led slot operations, authorized jackpots, and applied supervisory expertise to maintain top service quality scores and enhance customer satisfaction employing team leadership
- Managed race and sports operations in tandem, ensuring accurate odds, results, and wager limits
- Nominated for the Chairman's Award in 2012 for showcasing exceptional adaptability across various departments, demonstrating strong leadership and teamwork capabilities
Table Games Dual-Rate Supervisor
Harrah’s Reno Hotel and Casino
Reno, NV
06.2010 - 02.2012
- Interacted with guests while overseeing live games and dealers to ensure accuracy and error-free performance during their duties; conducted player tracking using CMS, Table Touch, and Table Manager.
- Followed guidelines of Internal Controls (ICs).
- Learned about credit lines, activity, redemptions, and TTOs during Centralized Credit operations.
- Managed markers (logs, voids, buy-backs, manual entries).
- Handled ratings (manual entries, edits, voids).
- Replenished card and dice inventory in pits and organized the storage room.
- Conducted managerial duties such as preparing daily shift reports and daily executive reports, including running the shift.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Composed and issued disciplinary actions and appraisals.
- Recognized as the Winner of the Chairman’s Award in 2011.
Table Games Dealer
Harrah’s Reno Hotel and Casino
Reno, NV
04.2007 - 06.2010
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Game knowledge, but not limited to – Blackjack (including pitch), Baccarat, Roulette, Craps, Pai Gow Poker, Pai Gow Tiles, and Carnival games.
Education
Master of Business Administration -
Jack Welch Management Institute (Strayer University)
09.2025
Bachelor of Science - Cellular and Molecular Biology, Minor in Chemistry
University of Nevada, Reno
Reno, NV05.2006
Skills
- Operations Management
- Project Management
- Employee Training & Development
- Microsoft Office 365 (Excel, PowerPoint, etc)
- Performance Management
- Cross-Functional Collaboration
- Analytical Skills
- Regulatory Compliance
- Data Analysis
- Problem-Solving Skills
- Organizational Skills
- Decision-Making
Timeline
Operations Analyst
Red Rock Resorts & Casino
11.2024 - Current
Part-time Dual-rate Supervisor
Durango Station Casino
07.2024 - 11.2024
Multi-Property Casino Manager
Harrah's Las Vegas Hotel and Casino & The LINQ Hotel and Casino
11.2020 - 06.2024
Assistant Casino Manager
Harrah's Las Vegas Hotel and Casino
09.2016 - 11.2020
Backup Casino Manager & Table Games Service Supervisor
The Cromwell
04.2014 - 09.2016
Slots Supervisor & Race and Sports Supervisor
Harrah's Reno Hotel and Casino
02.2012 - 04.2016
Table Games Dual-Rate Supervisor
Harrah’s Reno Hotel and Casino
06.2010 - 02.2012
Table Games Dealer
Harrah’s Reno Hotel and Casino
04.2007 - 06.2010
Master of Business Administration -
Jack Welch Management Institute (Strayer University)
Bachelor of Science - Cellular and Molecular Biology, Minor in Chemistry
University of Nevada, Reno