Philemon Kim
Las Vegas,NV
Summary
Results-driven professional with extensive experience in casino gaming operations, leadership, and analytics, excelling in dynamic and fast-paced environments. Currently serving in an operations analytics role, leveraging data-driven insights to optimize processes and drive impactful business outcomes. Pursuing an MBA at the Jack Welch Management Institute to further enhance strategic decision-making and leadership capabilities, staying committed to continuous learning and professional growth. Recognized for adaptability, cross-functional collaboration, and a proven ability to deliver measurable results while fostering team development and operational efficiency.
Overview
18
18
years of professional experience
Work History
Operations Analyst
Red Rock Resorts & Casino
11.2024 - Current
- Partner with operations teams to compile and analyze labor metrics and productivity data, ensuring actionable insights into labor performance and volume-driven trends
- Manage the integrity and accuracy of the labor management system, becoming a subject matter expert to optimize operational efficiency
- Prepare detailed labor management reports that provided timely insights into workforce performance and operational trends, including overtime management
- Manage team member requisition through regular partnership with property and corporate Human Resources
- Conduct time and motion studies in key operating areas to validate labor standards and improve resource allocation
- Perform operational observations and collaborate with the Corporate Director of Operations Analysis to identify process improvements
- Support ad-hoc projects critical to the company’s financial success, showcasing adaptability and problem-solving skills
- Utilize advanced Microsoft Excel skills for data analysis, reporting, and process optimization leveraging Power Queries by linking data and SQL queries
- Design and develop reports using IBM Cognos, enabling real-time insights into key performance metrics
- Communicate findings and collaborate with operation executives
- Demonstrate strong organizational skills by effectively multitasking, meeting deadlines, and prioritizing tasks independently
- Focus on companywide Table Games operations through corporate projects
- Compose post formas after every property events working with the Slot and Casino Marketing team
- Participate financial reporting such as greensheets and quarterly financial reviews
Part-time Dual-rate Supervisor
Durango Station Casino
07.2024 - 11.2024
- Facilitated guest interactions and managed various table games such as blackjack, baccarat, roulette, craps, and pai gow poker for optimal guest satisfaction
- Utilized the player tracking program Bravo PitWatch to enhance player ratings and manage markers (line of credit), leading to improved customer satisfaction
- Enhanced guest engagement while proficiently dealing blackjack, baccarat, roulette, craps, and pai gai poker games with speed and accuracy
Multi-Property Casino Manager
Harrah's Las Vegas Hotel and Casino & The LINQ Hotel and Casino
11.2020 - 06.2024
- Orchestrated day-to-day operations at both Harrah's Las Vegas and The LINQ
- Implemented cross-functional teamwork strategies for seamless collaboration across departments
- Directed the field trial team for the Hybrid ETG Aruze Roll to Win (Craps) game demonstrating project management and stakeholder engagement skills
- Assisted 4 other properties with training and launch in LV market and 5 sister properties outside LV
- Launched and led a project to align table games settings comprised of table games management in the LV market
- Liaison to collaborate with corporate analytics team in standardizing the house edge across LV market
- Continuously monitored and managed performance improvement based on customer experience surveys and NPS
- Coordinated table relocations with multiple departments and introduction of new table games to optimize gaming floor operations, enhance player engagement, and encourage retention
- Purchased essential departmental equipment and supplies through Oracle HCM procurement
- Ordered playing cards based on ROP, table felts, and office supplies efficiently managing inventory for the department
- Developed training materials for table games and slots departments, and conducted training for supervisors
- Championed the rollout of Caesars Sportsbook App in the LV market for three properties: Harrah's, Linq, and Flamingo
- Coached supervisors to become the next upcoming leaders in the industry
- Composed and administered discipline and candid annual appraisals with development goals
- Recognized for demonstration of exceptional teamwork and personnel growth resulting in nomination for the prestigious Caesars Founders Award 2024
Assistant Casino Manager
Harrah's Las Vegas Hotel and Casino
09.2016 - 11.2020
- Ensured game security, enforced service standards, and conducted employee training on new games and responsibilities
- Played a pivotal role in the successful launch of the LnW progressive jackpot system
- Increased revenue and significantly enhanced customer engagement while establishing a competitive advantage
- Became lead in implementing gaming operations software, Tangam, for the property to monitor labor and game utilization to improve operational efficiency
- Learned to use and navigate Oracle HCM proficiently for staff management and training
- Cooperated with surveillance teams, reviewing reports, and gaining experience in surveillance systems to enhance review processes and foster better communication and assistance
- Achieved the prestigious Caesars Award of Excellence for Leadership in 2019 through successful leadership of high-impact projects
Backup Casino Manager & Table Games Service Supervisor
The Cromwell
04.2014 - 09.2016
- Monitored systems pertaining to Title 31 in adherence to regulatory compliance
- Adjusted table limits and labor levels to optimize business operations
- Organized employee training classes, edited operating procedures, and created training material for new games
- Certified as Responsible Gaming Ambassador to ensure all guests gamble responsibly
- Founded and edited the property's newsletter, The Dapper Digest, for weekly department communications
Slots Supervisor & Race and Sports Supervisor
Harrah's Reno Hotel and Casino
02.2012 - 04.2016
- Led slot operations, authorized jackpots, and applied supervisory expertise to maintain top service quality scores and enhance customer satisfaction employing team leadership
- Managed race and sports operations in tandem, ensuring accurate odds, results, and wager limits
- Nominated for the Chairman's Award in 2012 for showcasing exceptional adaptability across various departments, demonstrating strong leadership and teamwork capabilities
Table Games Dual-Rate Supervisor
Harrah’s Reno Hotel and Casino
06.2010 - 02.2012
- Interacted with guests while overseeing live games and dealers to ensure accuracy and error-free performance during their duties; conducted player tracking using CMS, Table Touch, and Table Manager.
- Followed guidelines of Internal Controls (ICs).
- Learned about credit lines, activity, redemptions, and TTOs during Centralized Credit operations.
- Managed markers (logs, voids, buy-backs, manual entries).
- Handled ratings (manual entries, edits, voids).
- Replenished card and dice inventory in pits and organized the storage room.
- Conducted managerial duties such as preparing daily shift reports and daily executive reports, including running the shift.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Composed and issued disciplinary actions and appraisals.
- Recognized as the Winner of the Chairman’s Award in 2011.
Table Games Dealer
Harrah’s Reno Hotel and Casino
04.2007 - 06.2010
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Game knowledge, but not limited to – Blackjack (including pitch), Baccarat, Roulette, Craps, Pai Gow Poker, Pai Gow Tiles, and Carnival games.
Education
Master of Business Administration -
Jack Welch Management Institute (Strayer University)
09.2025
Bachelor of Science - Cellular and Molecular Biology, Minor in Chemistry
University of Nevada, Reno
Reno, NV05.2006
Skills
- Operations Management
- Project Management
- Employee Training & Development
- Microsoft Office 365 (Excel, PowerPoint, etc)
- Performance Management
- Cross-Functional Collaboration
- Analytical Skills
- Regulatory Compliance
- Data Analysis
- Problem-Solving Skills
- Organizational Skills
- Decision-Making
Timeline
Operations Analyst
Red Rock Resorts & Casino
11.2024 - Current
Part-time Dual-rate Supervisor
Durango Station Casino
07.2024 - 11.2024
Multi-Property Casino Manager
Harrah's Las Vegas Hotel and Casino & The LINQ Hotel and Casino
11.2020 - 06.2024
Assistant Casino Manager
Harrah's Las Vegas Hotel and Casino
09.2016 - 11.2020
Backup Casino Manager & Table Games Service Supervisor
The Cromwell
04.2014 - 09.2016
Slots Supervisor & Race and Sports Supervisor
Harrah's Reno Hotel and Casino
02.2012 - 04.2016
Table Games Dual-Rate Supervisor
Harrah’s Reno Hotel and Casino
06.2010 - 02.2012
Table Games Dealer
Harrah’s Reno Hotel and Casino
04.2007 - 06.2010
Master of Business Administration -
Jack Welch Management Institute (Strayer University)
Bachelor of Science - Cellular and Molecular Biology, Minor in Chemistry
University of Nevada, Reno
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