Summary
Overview
Work History
Education
Skills
Certificatesandreferences
Timeline
PHILEMON LAWER

PHILEMON LAWER

4138 Carpenter Avenue, Apt 4D, Bronx,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

FIELD SALES REPRESENTATIVE

BANCASSURANCE
05.2018 - 08.2018
  • Sales of firms insurance to new customers and also ensuring existing customers gain confidence in the products.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.

CUSTOMER SERVICE REPRESENTATIVE (NSP)

GHANA COMMERCIAL BANK (GCB)
09.2019 - 09.2020
  • Customer support Services, requesting and issuing cheque and saving books, printing bank statements, stocking customer books, confirming cheques for withdrawal, sales of counter cheques, balancing daily sales.

SHIPPING OPERATIONAL SUPERVISOR

AEROEXPRESS
01.2020 - 12.2023
  • M9nitoring junior staffs and ensuring daily task are achieved
  • Resolved issues promptly by addressing concerns and providing effective solutions in a timely manner.
  • Mentored junior staff members, providing guidance and support to facilitate career development opportunities.
  • Performing Daily operational activities.
  • Ensuring accurate receive of goods and delivery to clients
  • Checking daily staffs performance and reporting to supervisor.
  • Ensuring effective operational process

Education

Bachelor Of Commerce - Accounting

UNIVERSITY OF CAPE COAST, Ghana, Cape Coast
05.2019

Honors: SECOND (2ND) UPPER CLASS HONOUR

Waec (Business) - AccountingBusiness ManagementCost AccountingElective Mathematics

KUMASI ANGLICAN SHS, Ghana
05.2014

Grade School General - General (Elementary)

FORCES BASIC SCHOOL, Ghana
05.2011

Skills

  • Working knowledge of relevant IT Applications used by the Banks
  • Good Problem-solving skills
  • Good communication skills
  • Good facilitation skill
  • Knowledge in emerging IT trends
  • Proficient Knowledge in the use of social media and other digitization platforms
  • Proficient knowledge in the use of MS Office Suite and other Microsoft Technologies
  • Critical thinking skills
  • Effective communication
  • Time management

Certificatesandreferences

Available on Request.

Timeline

SHIPPING OPERATIONAL SUPERVISOR - AEROEXPRESS
01.2020 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE (NSP) - GHANA COMMERCIAL BANK (GCB)
09.2019 - 09.2020
FIELD SALES REPRESENTATIVE - BANCASSURANCE
05.2018 - 08.2018
UNIVERSITY OF CAPE COAST - Bachelor Of Commerce, Accounting
KUMASI ANGLICAN SHS - Waec (Business), AccountingBusiness ManagementCost AccountingElective Mathematics
FORCES BASIC SCHOOL - Grade School General, General (Elementary)
PHILEMON LAWER