Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
Generic

Philemon SAWADOGO

Gaithersburg,MD

Summary

Precision-driven Fiber Optic Cable Technician known for high productivity and efficiency in completing tasks. Possess specialized skills in fiber optic splicing, testing, and troubleshooting along with network configuration understanding. Excel in problem-solving, teamwork, and adaptability, ensuring seamless project execution and client satisfaction. Skilled Fiber Optic Cable Technician with comprehensive knowledge of fiber optic technology, cable installation and system troubleshooting. Possess strong technical skills coupled with ability to interpret complex blueprints and network diagrams. Have successfully implemented efficient cabling solutions in diverse environments, which resulted in improved network performance and reliability. Familiar with industry-standard safety procedures, known for maintaining high quality standards and consistent professionalism. Trustworthy Fiber Optic Technician committed to supplying reliable phone, internet and cable services. Meticulous worker conducts timely inspections to repair old systems and maintain quality performance. Keeps track of signal strength to optimize speeds and installs new and updated systems when appropriate. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Fiber Optic Cable Technician

Lumen Technologies
McLean, VA
12.2023 - Current
  • Installed, tested, and maintained fiber optic cable systems for customers.
  • Maintained accurate records of all installations, repairs, and maintenance activities.
  • Performed troubleshooting on existing fiber optic cables to identify issues and resolve them quickly.
  • Connected various components such as connectors, patch panels, splices, and adapters to complete the installation process.
  • Identified problems in customer's existing infrastructure by performing tests with specialized equipment.
  • Used test equipment such as power meters and light sources to measure optical loss in fiber optics cables.
  • Provided technical support to customers regarding their fiber optic cable systems.
  • Conducted preventive maintenance checks on existing fiber optics cables to ensure optimal performance levels were maintained.
  • Assisted other technicians in completing complex installations or repairs of fiber optic cables.
  • Inspected customer premises for potential hazards prior to commencing work activities.
  • Ensured that all tools and materials used during the installation process met industry standards.
  • Communicated with customers about any changes or delays in project timelines.
  • Collaborated with team members to develop best practices for installing and repairing Fiber Optic Cables.
  • Planned out efficient routes for laying down Fiber Optic Cables from one point to another.
  • Followed safety protocols while working with hazardous materials such as flammable liquids or high voltage electricity.
  • Installed outside plant fiber optics in manhole and telco boxes.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
  • Communicated with customers to access work areas and explain work.
  • Installed Network Interface devices, service validation, OTDR shooting, Round Robin test set with VIAVI and EXFO meters. Installed ADVA and configuring. Installed cross connects. Reading and pulling paths designs.
  • Generators run. PMI, Rectifiers maintenance. Netbuilds installed and deinstalled, C-SPARES shipping.

Cable TV Installation Technician FSM

Dish Network
Washington, DC
10.2018 - 12.2024
  • Performed physical installation of cable TV systems, including wiring and cabling components.
  • Assisted customers with troubleshooting and resolving technical issues related to their cable TV services.
  • Checked signal strength levels on customer's television sets to ensure proper reception quality.
  • Installed coaxial cables in homes or businesses for the purpose of providing cable TV services.
  • Repaired existing cable TV systems as needed by replacing faulty components or rewiring connections.
  • Provided training to customers on how to use their new cable TV equipment effectively.
  • Updated customer records with information about newly installed systems or repairs made.
  • Completed all required paperwork accurately and timely for each job completed.
  • Maintained inventory of tools, materials and supplies used for installations, repairs and upgrades.
  • Diagnosed problems with existing cable TV systems using specialized test equipment.
  • Removed old wiring from buildings prior to installation of new cables for upgraded services.
  • Kept up-to-date on industry standards and best practices related to cable TV system installation.
  • Adhered strictly to company policies regarding customer service protocols while interacting with clients.
  • Conducted site surveys at customer locations prior to beginning any type of installation work.
  • Promoted additional services and products to increase sales.
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
  • Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Provided customer education on system use and problem prevention techniques.
  • Upgraded existing systems with the latest technology and software updates.
  • Coordinated with utility companies to identify and mark underground utility lines before digging.
  • Collaborated with customer service and technical teams to coordinate installation schedules.
  • Adjusted, replaced, and repaired faulty components and wiring to ensure system functionality.
  • Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV reception.
  • Demonstrated professionalism and excellent customer service throughout all customer interactions.
  • Installed, maintained, and repaired residential and commercial cable systems.
  • Climbed poles and ladders to install, maintain or inspect equipment.
  • TV mount, installed door bells, cameras, sound systems, thermostats, door locks, smoke detectors. Selling surge protectors, HDMI cables, and mesh routers.

Cable Installation Technician

Comcast Technology Solutions
Gaithersburg, MD
01.2023 - 07.2024
  • Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
  • Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
  • Provided technical support to customers regarding their cable services during installations and maintenance visits.
  • Conducted site surveys to determine the best placement for new cables and equipment.
  • Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
  • Configured IP addresses on routers or modems according to customer requirements.
  • Participated in team meetings to discuss project progress and upcoming tasks.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.

Electrician Helper

Spark Electric
Ijamsville, MD
01.2019 - 06.2019
  • Assisted electricians in installing, maintaining, and repairing electrical systems and components.
  • Conducted basic tests on electrical equipment to ensure proper functioning.
  • Installed outlets, switches, and circuit breakers according to code specifications.
  • Identified faulty wiring connections and replaced them with new ones.
  • Inspected electrical systems for any safety hazards or damages.
  • Followed safety procedures while working around high voltage electricity sources.
  • Installed junction boxes according to local building codes for support purposes.
  • Cut openings in walls or floors for running conduit pipes using saws or drills.
  • Connected cables from power sources to equipment using connectors, clamps.

Education

High School Diploma -

Montgomery College
Rockville, MD
06-2019

Master of Arts -

University of Paris
Paris
07-2005

Skills

  • Software Upgrade Implementation
  • Goal Setting
  • Repair customer systems
  • Relationship Building
  • Troubleshooting systems
  • Adaptability
  • Installing equipment
  • Excellent Communication
  • Continuous Improvement
  • Diagnosing issues
  • Communication Skills
  • Problem-solving aptitude
  • Technical Support
  • Measure signals
  • Device Installation
  • Conflict Resolution
  • Multitasking ability
  • System Upgrades
  • Network Troubleshooting
  • Cable installation
  • Signal testing
  • Grounding Techniques
  • Customer Support
  • Emergency Repairs
  • Network documentation
  • Quality Control
  • Troubleshooting Techniques
  • Team building
  • Decision-Making
  • Safety practices
  • Data cabling installation
  • Self Motivation
  • Professionalism
  • System Repair
  • System installations

Certification

  • FULLY TRAINED CSM
  • CUSTOMER SATISFACTION CERTIFICIED
  • FIELD SAFETY CERTIFIED
  • FIBER TO THE HOME CERTIFIED

Languages

English
Professional
French
Professional
Spanish
Limited

References

References available upon request.

Timeline

Fiber Optic Cable Technician

Lumen Technologies
12.2023 - Current

Cable Installation Technician

Comcast Technology Solutions
01.2023 - 07.2024

Electrician Helper

Spark Electric
01.2019 - 06.2019

Cable TV Installation Technician FSM

Dish Network
10.2018 - 12.2024

High School Diploma -

Montgomery College

Master of Arts -

University of Paris
Philemon SAWADOGO