Philemond Dorcely
North Charleston,SC
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Advantmed
Irvine, CA
03.2022 - 04.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
High School Diploma -
Christian Light School
Haiti05-2018
Skills
- Appointment Scheduling
- Paperwork Processing
- Information Security
- Complaint resolution
- Consultative Sales
- Product Knowledge
- Customer Engagement
Experinces
- 4-5 years of Experiences working in the customer service industry. I was with Advantmed for the past two years where I was collecting Medical records for uptomcare, united healthcare. I am very patient and always willing to learn.
Timeline
Customer Service Representative
Advantmed
03.2022 - 04.2024
High School Diploma -
Christian Light School
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