Philena Rice
Madison,AL
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
5
5
years of professional experience
Work History
MRI Technician Assistant
Tier 1 Orthopedic & Neurosurgical Institute
Cookeville, Tennessee
08.2025 - Current
- Prepared patients for MRI scans by explaining procedures and ensuring comfort.
- Supported MRI technologist in patient preparation and precise positioning, enhancing imaging accuracy.
- Conducted routine checks on MRI equipment and reported issues promptly to minimize downtime.
- Managed patient records and ensured accurate data entry in electronic systems, facilitating seamless patient care.
- Scheduled appointments and coordinated patient visits for efficient MRI service delivery.
Call Center Representative
Tier 1 Orthopedic & Neurosurgical Institute
Cookeville, TN
12.2022 - 05.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated computer systems to review information and respond accurately to callers' inquiries.
- Engaged with callers, confirming or clarifying information to effectively resolve concerns.
- I transitioned to being an MRI Assistant
- Scheduled appointments and coordinated patient visits to streamline MRI service delivery.
- Verified patient identification prior to scanning process to ensure correct results are obtained from the exam.
3rd Key Holder
Visionworks
Cookeville, TN
06.2022 - 10.2022
- Supported daily operations and customer service at Visionworks, enhancing overall shopping experience.
- Ensured accurate tagging, pricing, and display of merchandise, contributing to organized store presentation.
- Guided customers in product selection and processed payments, returns, and exchanges, fostering customer satisfaction.
- Documented patient histories and prepared examination rooms.
- Performed preliminary diagnostic tests, including visual acuity assessments.
- Educated patients on proper contact lens usage and care.
Licensed Insurance Agent
Sitel
07.2021 - 03.2022
- I worked remotely from home as a licensed insurance agent in 48 states.
- Guided clients in selecting tailored insurance policies and coverage options to meet their specific needs.
- Provided clear explanations of policy terms and conditions to clients.
- Worked with team members to efficiently address client inquiries and resolve issues, enhancing client satisfaction.
- Participated in training sessions to stay updated on industry trends and products.
- Monitored and ensured compliance with federal, state, and local laws and regulations governing insurance practices.
Education
High School Diploma -
White County High School
Sparta, TN12-2019
MEDICAL BILLING AND CODING
Penn Foster College
Scottsdale, AZ03-2026
Skills
- MRI safety protocols
- Electronic health records
- Patient insurance verification
- Appointment scheduling
- HIPAA compliance
- Customer service and support
- Caregiving and home care
- Dementia and Alzheimer's care
- Continuous improvement
- Adaptability
References
- Keith Thompson, MRI Technologist/ MRI Manager, Tier One Orthopedics, Cookeville, TN, 38501, 931-526-9518, KThompson@t1institute.com
- Dr. James McKinney, Semi-Retired, Tier One Orthopedics, Cookeville, TN, 38501, 931-261-4030
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
MRI Technician Assistant
Tier 1 Orthopedic & Neurosurgical Institute
08.2025 - Current
Call Center Representative
Tier 1 Orthopedic & Neurosurgical Institute
12.2022 - 05.2024
3rd Key Holder
Visionworks
06.2022 - 10.2022
Licensed Insurance Agent
Sitel
07.2021 - 03.2022
High School Diploma -
White County High School
MEDICAL BILLING AND CODING
Penn Foster College