Philiacrecia Moore
Fairburn,GA
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Productive Clinical Manager with highly developed skills in program development, implementation and oversight. Culturally sensitive and aware of diversity with over 27 years of family and internal medical experience.
Works with the healthcare staff to improve patient care and outcomes. Focused on developing strong teams while serving as positive role model.
Enthusiastic professional fostering positive relationships between staff members and patients.
Patient-focused with more than 18 years of Clinical Management experience and success in delivering outstanding care to ALL patients.
Compassionate and industrious with excellent interpersonal and organizational skills. Dedicated to adhering to quality standards for patients and staff. Monitors wait times and ensuring efficient patient flow. Energetic professional proven to handle difficult situations with poise and composure.
Motivated and committed to building an integrated team and improving patient's outcome at their visit.
Knowledgeable Clinical Manager skilled at Greeting, Triaging, Assisting and Discharging Patients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Manager
Southeastern Primary Care
Fayetteville, GA
02.2003 - Current
- Regularly evaluated employee performance and provided feedback.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Implement new policies and educate staff on changes.
- Managed 17 employees with various personalities and from different cultures for large 9 physician practice.
- Facilitate hiring of qualified clinical personnel by interview applicants and making recommendations for employment.
- Developed and adjusted work schedules for all clinical staff.
- Managed daily operations of clinic, supporting approximately 500 patients per week.
- Identified medical assistant and staff training needs and devised training programs to close gaps.
- Monitored medical assistant phone calls and scheduled appointments.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Handled job duties for staff members which were unavailable or out of office.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
Education
Registered Medical Assistant - Medical Assisting
Ogeechee Technical College
Statesboro, GA12.1995
Skills
- Clinical Inventory Control
- Floor Assignments for Clinical Staff
- Electronic Patient Medical Record
- Learning Strategies
- New Staff Orientation
- Clinical Quality Improvement
- Clinical Documentation Management
- Team Meetings
- EMR Systems
- Time Management
- Judgment and Decision-Making
- Complex Problem-Solving and Critical Thinking
- Patient Satisfaction
- Patient Care and Monitoring
- Staffing Requirements
Accomplishments
- Participated in Southeastern Primary Care Annual Community Health Fair.
Certification
- Radiological Health Training - March 22th, 2003
Timeline
Clinical Manager
Southeastern Primary Care
02.2003 - Current
Registered Medical Assistant - Medical Assisting
Ogeechee Technical College
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