Philicia Bauldie
Mableton,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Security Officer
PSI Security Service
09.2023 - Current
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Responded quickly to emergency situations to assess and deflect issues.
- Trained new Security Officers in company policies, ensuring consistent knowledge across team and adherence to established procedures.
Commissary Worker
Unifi Aviation
02.2023 - 10.2023
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivery Driver
Blue Cardinal- Amazon
06.2022 - 12.2022
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Inspected load security and checked for damages.
- Delivered packages to customer doorsteps and business offices.
Manager
She's Royal Beauty Collection
03.2019 - 06.2022
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Home Health Aide
Brightstar Care Coral Springs
01.2018 - 05.2020
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Constructed cognitively stimulating activities.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Customer Service Representative
Walmart Supercenter
10.2016 - 01.2019
- Developed and updated databases to handle customer data.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Convergys
12.2015 - 07.2016
- Developed and updated databases to handle customer data.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High School Diploma -
Okeechobee High School
Okeechobee, FL06.2015
CNA/HHA Basic EKG -
Center For Career Training
Lauderhill, FL03.2018
Pre-Nursing -
Broward College
Coconut Creek, FLSkills
- Outstanding Communication and Excellent Leadership Skills
- Excellent Customer Service Skills
- Organizational Skills
- Interpersonal Skills
- Transferable Skills
- Safety Consciousness
- Physical Stamina
- Conflict de-escalation
- Data Entry Skills
Timeline
Security Officer
PSI Security Service
09.2023 - Current
Commissary Worker
Unifi Aviation
02.2023 - 10.2023
Delivery Driver
Blue Cardinal- Amazon
06.2022 - 12.2022
Manager
She's Royal Beauty Collection
03.2019 - 06.2022
Home Health Aide
Brightstar Care Coral Springs
01.2018 - 05.2020
Customer Service Representative
Walmart Supercenter
10.2016 - 01.2019
Customer Service Representative
Convergys
12.2015 - 07.2016
High School Diploma -
Okeechobee High School
CNA/HHA Basic EKG -
Center For Career Training
Pre-Nursing -
Broward College
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