Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Philicia Ogonor

Cedar Hill

Summary

Certified Scrum Master with 8 years of experience facilitating cross functional teams to deliver complex project results. Proven ability to effectively communicate, adapt to changing requirements, resolving conflicts, lead Scrum ceremonies, manage backlogs, and collaborate with product owners to align the team efforts with the organization’s goals. Dedicated to enhancing team efficiency, fostering precise communication, and promoting continuous improvement. Demonstrated success in steering teams towards Agile methodologies by building a culture of transparency and trust.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Scrum Master

MRLP, LLP
11.2024 - Current
  • Implemented Agile methodologies to improve project delivery timelines and stakeholder satisfaction.
  • Analyzed team performance metrics, identifying areas for improvement in processes and practices.
  • Collaborated with product owners to prioritize backlogs, ensuring alignment with business objectives and customer needs.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.

Scrum Master

Rushmore Servicing
02.2017 - 10.2024
  • Utilized JIRA to track project progress, tasks and milestones for key mortgage servicing projects.
  • Supported teams in adopting SAFe practices
  • Facilitated Scrum ceremonies (Sprint Planning, Daily Stand-Ups, Sprint Reviews, and Retrospectives) for Pacer Project and Proof of Claim Audit Project, ensuring team alignment and transparency.
  • Served as a servant leader, removing impediments and resolving conflicts to enable team success.
  • Supported the development team in understanding and dissecting user stories, acceptance criteria and definition of done.
  • Promoted continuous process improvement by conducting retrospectives and encouraging feedback-driven changes.

Senior Bankruptcy Specialist

Ocwen Loan Servicing
06.2009 - 09.2015
  • Reviewed daily bankruptcy reports to track progress in alignment with the organization’s goals.
  • Prepared legal documents including Proof of Claims, Motion for Reliefs, Motion to Compel, Objection to Claims, and Objection to Plan.
  • Managed bankruptcy cases from initial set up to discharge or dismissal ensuring accuracy, and timeliness throughout the process.
  • Worked closely with bankruptcy attorneys and trustees to avoid delinquencies, tracking deadlines and following up consistently.

Education

MBA -

Texas A&M University - Commerce
Commerce, TX
12.2024

Bachelor of Science - undefined

University of Phoenix
05.2011

High School Diploma -

Cedar Hill High School
Cedar Hill, TX
05-2003

Skills

  • Agile Best Practices & Methodologies
  • Scrum Ceremonies
  • Backlog management
  • User story grooming & Estimation
  • JIRA
  • Meeting facilitation & Presentation Skills
  • Continuous Improvement & Team Coaching
  • Servant Leadership
  • SAFe Framework

Certification

  • Certified Scrum Master (CSM)
  • Operational Excellence Graduate Certificate
  • Six Sigma Green Belt Certificate

Timeline

Scrum Master

MRLP, LLP
11.2024 - Current

Scrum Master

Rushmore Servicing
02.2017 - 10.2024

Senior Bankruptcy Specialist

Ocwen Loan Servicing
06.2009 - 09.2015

Bachelor of Science - undefined

University of Phoenix

MBA -

Texas A&M University - Commerce

High School Diploma -

Cedar Hill High School

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