Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Philicktra Lyons

West Monroe,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Family Dollar
West Monroe, LA
12.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Handled up to 20 callers per shift

Customer Service Associate

Ollie's Bargain Outlet Holdings Inc.
Monroe, LA
11.2020 - 01.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped increase sales by 10%

Guest Service Agent

Courtyard By Marriott
Monroe, LA
06.2019 - 12.2020
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Answered guest inquiries and provided information regarding hotel services and amenities , more than 30 callers per day
  • Recommended hotel services or amenities that guest may find useful.
  • Provided guest assistance and recommendations for tourist attractions.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Maintained consistent positive customer feedback.
  • Greeted guests upon arrival and offered assistance.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collected room deposits, fees and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Education

High School Diploma -

West Monroe High School
West Monroe, LA
05.2019

Skills

  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Proactive Self-Starter
  • Microsoft Office Suite
  • Time Management
  • Microsoft Exchange

Timeline

Customer Service Representative

Family Dollar
12.2021 - 03.2022

Customer Service Associate

Ollie's Bargain Outlet Holdings Inc.
11.2020 - 01.2021

Guest Service Agent

Courtyard By Marriott
06.2019 - 12.2020

High School Diploma -

West Monroe High School

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Philicktra Lyons