Summary
Overview
Work History
Education
Skills
References
Certification
Work Availability
Software
Timeline
AdministrativeAssistant
PHILIP ALTSHULER

PHILIP ALTSHULER

Dade City,FL

Summary

Effective problem solver with twenty years I.T./Technical services experience and specific background including: 8+ years direct educational experience with special needs classroom populations. Proven track record of increasing efficiencies and program objectives. Able to work alone or within in team structure.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Field Service Technician

Encore Technologies
06.2024 - Current
  • Responded quickly to emergency technology requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Technology Services Technician

PASCO COUNTY SCHOOL DISTRICT
08.2017 - 11.2023
  • Provided technical support for district owned technology
  • Enhanced system performance by troubleshooting and resolving complex technical issues.
  • Managed software installations, updates, and migrations to ensure optimal functionality.
  • Coordinated with other technical staff on projects including inventory, new computer deployments, and district-wide updates
  • Kept computers updated with current patches to maintain system security
  • Monitored and responded to helpdesk tickets, phone calls and in person requests for technical support
  • Reduced errors and damaging user behavior through effective user training

Instructional Technology Specialist

PASCO COUNTY SCHOOL DISTRICT
08.2004 - 05.2017
  • Educated staff, students, and administrators on hardware and systems used in facilities and implemented new technology initiatives
  • Also served as local network administrator and worked with technology services to facilitate repairs and troubleshooting.
  • Assisted teachers in integrating technology into their curriculum, leading to improved instructional delivery methods.
  • Developed and implemented professional development workshops for staff on emerging technologies, contributing to a more tech-savvy workforce.
  • Evaluated and recommended educational software applications for classroom use, ensuring the alignment with curricular goals and learning objectives.
  • Provided technical support to resolve hardware and software issues for faculty members, minimizing downtime and disruptions in teaching.
  • Managed online learning platforms to streamline communication between students, teachers, and parents, fostering a collaborative educational environment.

ESE Teacher

PASCO COUNTY SCHOOL DISTRICT
08.1997 - 08.2004
  • Improved student understanding of ESE concepts by implementing differentiated instruction methods tailored to individual needs.
  • Enhanced student engagement by incorporating hands-on activities and real-life examples into lesson plans.
  • Collaborated with other ESE teachers to develop and implement best practices for special education instruction.
  • Established a positive classroom environment that fostered mutual respect, trust, and open communication among students.
  • Provided one-on-one support for students struggling with specific academic or behavioral challenges.
  • Implemented behavior management strategies to maintain a productive and focused learning environment for all students.

ESE Teacher

SARASOTA PUBLIC SCHOOLS
08.1996 - 07.1997
  • Enhanced student engagement by incorporating hands-on activities and real-life examples into lesson plans.
  • Improved student understanding of ESE concepts by implementing differentiated instruction methods tailored to individual needs.
  • Established a positive classroom environment that fostered mutual respect, trust, and open communication among students.
  • Evaluated student progress through ongoing assessments, adjusting instructional strategies as needed to maximize achievement.
  • Partnered with parents and guardians to discuss student progress, address concerns, and collaborate on strategies for success at home and in the classroom.

Help Desk Technician

CHASE MANHATTAN BANK
10.1990 - 07.1994
  • Provided customer support to commercial customers in the Electronic Funds Transfer Department involving file transfers, working with Clearing House, prepare for contingencies, and sent out daily turnover reports to next shift.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Streamlined help desk processes for increased productivity and improved response times.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
  • Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.

Education

Bachelor of Science - Special Education

University of South Florida
Tampa, FL
05.1996

Associate of Arts - Liberal Arts

University of Florida
Gainesville, FL
05.1990

Skills

  • User Training
  • Help Desk Support
  • Application support
  • Hardware Installation
  • MacOS
  • Microsoft WIndows
  • Microsoft Office/365
  • Hardware and Software Repair
  • System Configuration
  • Customer Service

References

Furnished upon request.

Certification

  • Florida Teaching Certificate - Expires June, 2028
  • Dell Computer Certified
  • HP Printer Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Windows

MacOS

MS Office/365

Timeline

Field Service Technician

Encore Technologies
06.2024 - Current

Technology Services Technician

PASCO COUNTY SCHOOL DISTRICT
08.2017 - 11.2023

Instructional Technology Specialist

PASCO COUNTY SCHOOL DISTRICT
08.2004 - 05.2017

ESE Teacher

PASCO COUNTY SCHOOL DISTRICT
08.1997 - 08.2004

ESE Teacher

SARASOTA PUBLIC SCHOOLS
08.1996 - 07.1997

Help Desk Technician

CHASE MANHATTAN BANK
10.1990 - 07.1994

Bachelor of Science - Special Education

University of South Florida

Associate of Arts - Liberal Arts

University of Florida

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PHILIP ALTSHULER