Summary
Overview
Work History
Education
Skills
Timeline
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Philip Amerman

Levittown,NY

Summary

Self-motivated individual who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Organized and dependable candidate who's successful at managing multiple priorities/tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Senior Coordinator

Altice USA
06.2022 - Current
  • Receive, Handle, and Resolve post field service truck roll escalations including damage complaints, poor workmanship, etc. from customers
  • Utilize multiple programs daily to do proper investigation into each escalation
  • Train new hire employees

SERVER/HOST

LEILU
08.2021 - 06.2023
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

DISPATCH REPRESENTATIVE

ALTICE USA
11.2018 - 06.2022
  • Utilize multiple programs to prep technicians routes for the following day
  • Handle same day escalation emails/third party vendor emails received daily
  • Utilize Microsoft programs to perform daily tasks.
  • Train new hires

FIELD SERVICE TECH

ALTICE USA
04.2018 - 07.2018
  • Installed/troubleshooted customers cable/internet/phone service
  • Ensured work van was stocked with necessary tools/equipment
  • Provided detailed info on what work was performed after each service visit

COOK

KINDERCARE LEARNING CENTER
06.2017 - 04.2018
  • Prepare and serve meals/snacks throughout the day
  • Adhere to all federal, state and local sanitation and safety requirements
  • Oversee daily product inventory, purchasing and receiving
  • Conducted daily inspections on kitchen equipment and filled out safety reports.
  • Lead a weekly cooking class following kindercare lesson plans

MANAGER/LEAD TRAINER

FUN BUS
10.2010 - 06.2017
  • Provided a mobile fitness program for numerous daycare's across Long Island and Queens, NY
  • Trained new hire employees
  • Created employee schedules
  • Ensured buses were maintained and serviced regularly
  • In charge of registration for each location

Education

High School Diploma -

Gen Douglas Macarthur Senior High School
Levittown, NY
06.2013

Skills

  • Cross-functional Collaboration
  • Team Leadership
  • Quality Assurance
  • Customer Service
  • Training and Development
  • Decision Making
  • Effective Communication
  • Conflict Resolution
  • Process Improvement
  • MS Office
  • Appointment Scheduling

Timeline

Senior Coordinator

Altice USA
06.2022 - Current

SERVER/HOST

LEILU
08.2021 - 06.2023

DISPATCH REPRESENTATIVE

ALTICE USA
11.2018 - 06.2022

FIELD SERVICE TECH

ALTICE USA
04.2018 - 07.2018

COOK

KINDERCARE LEARNING CENTER
06.2017 - 04.2018

MANAGER/LEAD TRAINER

FUN BUS
10.2010 - 06.2017

High School Diploma -

Gen Douglas Macarthur Senior High School

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Philip Amerman