Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Philip Appiah

Woodbridge,VA

Summary

Dedicated System, DevOps, and Cloud Engineer adept at cultivating long-term partnerships with vendor systems and infrastructures. Offering successful career history comprising more than 5 years. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Platform Engineer and Advisor

VCU HEALTH
02.2021 - Current
  • Infrastructure advisor and Monitoring expert, utilizing tools like SevOne, Keystone, Citrix Director, Dynatrace, and vSphere to monitor and administer first form of remediation in case Major Incidents
  • Technically analyzing proposed innovations and providing the right specifications that will be cost effective for the Enterprise at large
  • Documenting the scenarios to provide the best substrate for the next update to a said innovation or application created
  • Supporting and using Dynatrace Synthetic monitors that are configured for cloud related applications
  • Creating dashboards in Dynatrace for newly onboarded cloud applications and creating alerts using KPIs
  • Helping the InfoSec team to install Splunk Agents and Forwarders on their on-prem servers for log monitoring
  • Perform Infrastructure and Application Assessment for cloud readiness
  • SCOM administration and Monitoring
  • Coordinate with application owners for ordinary and emergency changes that need take place
  • SCCM patching procedures and Vulnerability screening
  • Active directory, Group policies and Access control management and support
  • Prep infrastructure and applications for patching days
  • Work directly with infosec on Vulnerability remediation
  • Using Cohesity to manage backups and snapshots
  • EPIC- Integration Support
  • Using Ms Teams to create a document repository for step by step measures during disaster recovery, serious Incidence and Major incidence
  • EPIC - Interface support (EPIC EDI, IRIS intersystem)
  • NetScaler ADC/Citrix gateway configuration and using the remote monitoring and analytic tools like Citrix director to monitor end user and Citrix VMs online and in compliance
  • ADC acting as the off-loader of SSL (Secure Traffic) from application servers to reduce their burden to free more room for data processing
  • Configuring ADC to act as a load balancer for traffic distribution for Citrix clusters
  • Using ServiceNow(keystone) for Change and Asset management
  • Creating Testing environments to emulate the production environment in the process of onboarding new Applications and Strategies.

Design Laboratory, Test, and Infrastructure Consultant

DLI/MSFT
02.2022 - 10.2022
  • Combing thoroughly through System and Application logs to track down failures and their causes
  • Using ICM and Azure update Management to perform system updates on critical cloud VMs and on prem servers dedicated to testing MS Server 2022
  • Generating PowerShell scripts to take care of dedups and HDD Corruption on Prod Servers
  • Performing Root cause Analysis on every system and application failure and building a solution to avoid future occurrence
  • Build and deploy Hyper-V VMs for production, development, and Testing purposes
  • Managing VMs via Hyper-V manager and remote console
  • Using SQL Failover Cluster Manager to follow up on SQL VMs and Physical Servers for business continuity
  • Creating documentations on devised solutions and remediation steps taken to recover from Disasters
  • Utilizing the Atlassian documentation tools to organize and lay out new innovations and technical solutions on the go
  • Creating and updating SharePoint sites that house internal documents for enterprise operations
  • Performing both Linux and Windows patching
  • Creating testing environments that are used in test scenarios for current Microsoft Server and office products
  • Working closely with the Development team to test their application modules and modifications using visual studio code and SQL failover Clusters
  • Working closely with the infosec team to devise scenarios that could break security in the infrastructure and also help find solutions to these internal devised threats
  • Using PowerShell to create mini scripts for useful day to day adventures.

Cloud/System Engineer

GEICO
01.2020 - 01.2021
  • Design and Implement VDI solutions to accommodate end users to be able to work from Home during the pandemic
  • Supported VDI solution that used VMware Horizon as the front end and Azure Infrastructure as the backend Datacenter
  • Help designed a future VDI solution that would only be implemented in Azure where Scaling will be imminent for cutting cost
  • Configure Azure Enterprise Subscription and Resource groups
  • Configure Azure VMs (Windows Severs), Containers, webapps (IIS) and other Azure resources as needed
  • Helping Geico to build a cross platform that will inculcate the utilization of AWS and GCP in addition to their Azure platform Subscriptions
  • Help configure AWS S3 buckets that will be used by the commercial team in a form content delivery network for social media Platforms
  • Configure EC2 instances and VPC based on the parameters given
  • Using AWS CloudWatch to monitor the few AWS resources available
  • Azure Monitoring (Application Insight and log Analytics)
  • Create alerts, dashboards, and workbooks from all the important KPIs and telemetries useful for managerial decision and to depict the health of the whole cloud platform for the enterprise
  • Migrate data center into Azure and understand IaaS SQL implementations
  • Strong CI-CD concepts via Azure DevOps
  • Updating and making simple tweaks to python scripts used in day to day work
  • Design and implement Azure migration strategies and Azure/ Microsoft AD services
  • Use designed dashboards and alerts to provide comprehensive and extensive monitoring
  • Onboarding Cloud Web Apps into Dynatrace synthetic monitoring
  • Installing Dynatrace OneAgent Application Servers to prepare systems for Synthetic monitoring
  • Creating Dynatrace honeycomb dashboards for extensive monitoring and troubleshooting
  • Installing Splunk Agent and forwarder on Cloudservices and individual VMs to monitor logs and to also create dashboards for management to see the overall health of all the applied applications
  • Creating Splunk Alerts for required applications and resources
  • Configuring the Splunk webhook in MoogSoft for situational monitoring
  • Administer SaaS like exchange 0365, Office 0365, and VMware horizon cloud
  • CI-CD solutions via Azure DevOps with Git as repository, containerization at large with Azure Kubernetes solutions
  • Extensive understanding of Network infrastructure technologies like DNS, DHCP, Active Directory, GPO etc
  • Create documentations for newer implemented strategies and updated older ones
  • Help create Disaster recovery system and documentations
  • Using monitoring tool to help Dev and App teams to find issues and failures in the system
  • Security Compliance violation remediations in relation to assets in azure
  • Working with the network and security team on PCI-DSS vulnerability remediations.

Customer/Infrastructure Engineer

Bank of America
07.2018 - 01.2020

Senior Azure Virtual Desktop Engineer

Fairfax County Virginia
Current
  • Design A secured Azure Virtual desktop Infrastructure based on the best practices for both Enterprise and the Azure Platform
  • Managing and monitoring HostPools and their Session host via azure monitoring best practices and the utilization of App Insight and Workbooks for visual interpretations
  • Provisioning and Implementing Azure Virtual desktop with SCCM and Intune as backend technologies for endpoint management
  • Running Security baselines and deploying defender for cloud base on the needs of the organization
  • Manage AVD disks and VM Nics
  • Active directory management and deployment
  • Design and Implement FSLogix Profiles for roaming Profile purposes
  • Design and create custom images based on the needs of specific department
  • Create AVD technical support related documentation and standard operation procedures for new hires and desktop support team
  • Implement and review best practices for multisession Windows OS
  • Create PowerBI and workbooks for management and monitoring
  • Configure log Analytic workspace to house all the diagnostic settings for monitoring purposes
  • Use Nerdio with Sepago integrated for autoscale and Monitoring purposes
  • Configure RDP policies and other initiatives for AVD Session hosts.

Education

Associate of Science - Computer Networking Systems

ITT-TECH
Springfield, VA
04.2011

Bachelor of Science - Information Technology

University of Education Kumasi
Kumasi
09.2008

Skills

  • Cloud technologies and innovations
  • PaaS, SaaS, and IaaS
  • ADFS
  • Webapps and Functions
  • Service bus and CosmosDB
  • Kubernetes
  • Azure Arc
  • Certificate management
  • IAM
  • RBAC
  • Cloud migrations and VDI
  • Ivanti cloud patching Management tool
  • Agile methodology
  • CI/CD pipeline development and Management
  • Office 365
  • Application insight and alert administration
  • MoogSoft Situation collaboration and Dynatrace synthetic monitoring
  • ARM Templates and IaC
  • Git and Github and other Version control technologies
  • Terraform
  • Enterprise systems build and configuration
  • Enterprise infrastructure (Servers, networking, and security) on-prem
  • Enterprise Monitoring and patching (SevOne, SolarWinds, Citrix director, infoblast, palo Alto, Keystone and SCOM and SCCM)
  • Windows, Linux, and Mac OS
  • Microsoft Intune
  • ServiceNow for asset management
  • Security
  • NetScaler ADC, management and Analytic systems
  • SSL
  • Vulnerable remediation and adjudication
  • Rapid 7 Vulnerability management tool
  • Security
  • Security frameworks SOC2, HITRUST, and PCI

Certification

  • Azure Fundamentals AZ 900
  • Azure Administator AZ 104
  • A+
  • Network +
  • Security + in progress
  • Azure Solutions Archetect in progress

Timeline

Senior Azure Virtual Desktop Engineer

Fairfax County Virginia
Current

Design Laboratory, Test, and Infrastructure Consultant

DLI/MSFT
02.2022 - 10.2022

Platform Engineer and Advisor

VCU HEALTH
02.2021 - Current

Cloud/System Engineer

GEICO
01.2020 - 01.2021

Customer/Infrastructure Engineer

Bank of America
07.2018 - 01.2020

Associate of Science - Computer Networking Systems

ITT-TECH

Bachelor of Science - Information Technology

University of Education Kumasi

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Philip Appiah