Philip Brines
Willowbrook,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
39
39
years of professional experience
Work History
Mortgage Advisor
Chicago Financial Services, Inc.
01.2019 - Current
- Explained very technical financial information to applicants in easy to understand language.
- Handled 20-25 calls per day to address customer inquiries and concerns.
- Compiled closing packages for drafting and presentation accuracy.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Developed and maintained courteous and effective working relationships.
Mobile Loan Closer
Security Title Services, LLC
08.2000 - 07.2010
- Validated and audited final signed documents in accordance with state, county and investor guidelines.
- Maintained the required documentation and open issues affecting closings.
- Handled as many as 50-100 closing files each month by effectively organizing, multitasking and prioritizing closing work.
Professional Musician
Self-Employed
05.1985 - 03.2020
- Owned private drum studio and instructed children and adult students on rhythmic theory and drum set performance.
- Played drum set and percussion in more than 4,000 live performances.
- Recording artist with a variety of genres including jazz, rock, reggae, country and classical.
Education
No Degree - Music Performance
Berklee College of Music
Boston, MASkills
- Customer support
- Client Communication
- Documentation and reporting
- Customer Relationship Management
- Flexible and Adaptable
Timeline
Mortgage Advisor
Chicago Financial Services, Inc.
01.2019 - Current
Mobile Loan Closer
Security Title Services, LLC
08.2000 - 07.2010
Professional Musician
Self-Employed
05.1985 - 03.2020
No Degree - Music Performance
Berklee College of Music
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