Professional Summary
Overview
Work History
Education
Skills
Interests
Timeline

Philip Brooks

Costco Wholesale
Oklahoma City,OK
4
years of professional experience

Detail-oriented T1 Agent with 2 years of flex supervisor experience. I have strengths in de-escalating customer issues and providing technical support. Expertise in team collaboration and process optimization drives enhanced customer experiences and satisfaction.

Work History

Processing Clerk

4 Years 3 Months
Costco Wholesale | 07.2022 - Current
  • Assists Costco members via inbound calls and chat. Which can include, but not limited to, researching membership issues, product information and safety questions, support with membership and billing, Executive Rewards questions, and recording member suggestions and other feedback, using multiple systems simultaneously to provide excellence in member service.
  • Resolved member inquiries and issues, contributing to improved customer satisfaction.
  • Assisted in training new agents on company policies and procedures.
  • Collaborated with team members to streamline processes, reducing wait times.
  • Provided agents with necessary policy and procedure information to maintain standards.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Collected, arranged, and input information into database system.
  • Over two years of Flex supervisor experience, completed Sit Training in 2023.

Education

High School Diploma

Northwest Classen High School | Oklahoma City, OK
  • Extracurricular Activities:
  • Tech Theater - Drama and behind the scenes Tech needs for productions
  • Cry-slurs High School Choir

Skills

Over 2 years of Costco Flex Supervisor experience
Costco Membership Trained
Costco e-commerce Trained
Costco Logistics Trained
Customer service and care
Customer complaint resolution
Call center operations
Problem-solving skills
Teamwork
Member issue resolution
Positive attitude
Adaptable work hours

Interests

Tech enthusiast
passionate about exploring the latest advancements and innovations.
Electronics and Circuit Building
Music
Swimming

Timeline

Processing Clerk

Costco Wholesale
07.2022 - CurrentRead More

Northwest Classen High School

High School Diploma
Read More
Philip Brooks