PHILIP BURNS
Richmond,Ca
Summary
Proactive team leader with experience executing quality care in high-pressure situations. Deep knowledge in emergency medical technology and outstanding team communication skills. Proudly demonstrated commitment, compassion and reasoned thinking while performing tasks rapidly to enhance patient outcomes.
Overview
10
10
years of professional experience
Work History
Ramp Agent
Southwest Airlines
10.2019 - Current
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Connected electrical power units and service hoses to aircraft.
- Protected customers' baggage from loss, theft and damage.
- Operated equipment to support on-ground operations in between flights.
- Maintained on-time connections by guiding aircraft to and from gate positions.
Ramp Agent
United Airlines
08.2018 - 09.2019
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Protected customers' baggage from loss, theft and damage.
- Operated equipment to support on-ground operations in between flights.
Customer Service Associate
United Airlines
10.2016 - 08.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Improved customer service wait times to mitigate complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Supervisor
SkyWest Airlines
San Francisco, CA
10.2013 - 09.2016
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Trained new team members to apply industry best practices and airfield safety protocols.
- Inspected cargo for accuracy of documentation and weight requirements.
- Discussed cargo handling with flight crew to monitor in-flight movement.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Operated equipment to support on-ground operations in between flights.
Education
Certificate of Emergency Medical Technician - Emergency Medical Technology
Mount Diablo Adult Education College
Concord, CA06.2023
High School Diploma -
El Cerrito High School
El Cerrito, CA05.2009
Skills
- Field Patient Assessments
- IV Fluid Replacement
- Medical Data Acquisition
- Emergency Management
- Respiratory Care Assessment
- Critical Decision-Making Skills
- Scene Assessments
- Safe Driving
- CPR and First Aid
- Patient Assessments
- Direct Patient Care
- Patient Management
- Supply Restocking
- Patient Triage
- Patient Evaluations
- Patient Transport
- Patient Stabilization
- Ambulance Driving
- Indirect Patient Care
- Reporting and Documentation
- Condition Assessment
- Vital Signs Monitoring
- Medication Administration
Timeline
Ramp Agent
Southwest Airlines
10.2019 - Current
Ramp Agent
United Airlines
08.2018 - 09.2019
Customer Service Associate
United Airlines
10.2016 - 08.2018
Supervisor
SkyWest Airlines
10.2013 - 09.2016
Certificate of Emergency Medical Technician - Emergency Medical Technology
Mount Diablo Adult Education College
High School Diploma -
El Cerrito High School
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