PHILIP CARPENTER

• Recruited to fortify security, bolster organizational systems, and drive peak operational efficiency across
the organization's platforms.
• Performed a security audit of the platform and each server.

• Implemented improvements in security protocols, reduced access, and limited communication.

• Created Method of Procedures (MoPs) to be performed by operations support staff, leading the call and
available for escalations.
• Skilled in using various software applications and programs including IRIS, Elastic (ELK), Grafana,
SevOne...

The primary mission of the Innovation team was to tackle complex challenges, pioneer groundbreaking products, and drive continuous improvement of existing facilities, thereby fostering a culture of creative problem-solving, and cutting-edge innovation

• Most projects were demonstrated and presented to CenturyLink's Technical Advisory Board (TAB)
• Partnered with a top-tier group of regional 'A Team' field technicians to provide essential equipment and alternative solutions, successfully addressing persistent customer issues, optimizing installation processes, and significantly enhancing customer satisfaction and service efficiency (Over 300 field deployments)
• Performed multiple Internet of Things (IoT) Proof of Concept (PoC) projects ranging from smart fleet, smart city, smart parking and smart energy
• (5G, LoRa, Z-Wave, Zigbee, Wi-Fi, JavaScript API)
• Utilization of alternative mediums to provide high-speed internet services (More than 20 field deployments)
• Granted 6+ patents, including method and system for implementing Self-Organizing Mobile Network (SOMNET) of drones and platforms

• Designed, implemented, and documented a carrier-grade, geographically redundant VoIP platform for hosted phones and SIP trunks
• The deployment also included call recording, call center, contact center, and unified communications
• Responsible for vendor selection, including Issuing Request For Proposals (RFPs)
• Oversaw and trained a six-person team in their unique areas of expertise, successfully developing a highly capable and dedicated group of professionals, well-equipped to fulfill their respective roles and contribute to the overall success of the organization
• Provided comprehensive training to members of the lab team, core operations support staff, and field technicians, ensuring a highly skilled and proficient workforce, capable of delivering exceptional service and support across all levels of the organization
• Designed and developed tailor-made demonstration kits for the sales team in response to common deployment scenarios or specific customer requests, enabling a more targeted and effective sales approach that showcased the unique value propositions of our products and services
• Addressed RFPs and sales team inquiries by actively participating in numerous on-site, multi-day client meetings to present tailored solutions, engage in informative discussions, answer pertinent questions, and explore potential opportunities, ultimately fostering strong client relationships, and driving successful sales outcomes.
• Sol is the interface between the VoIP platform and all IT platforms. providing API interfaces, alarms, ...