Philip C Swaney
Webster
Summary
At Main Event, excelled as a multifaceted leader, spearheading innovative solutions in games department and banquet services, enhancing customer satisfaction, and driving community engagement. Mastered multitasking, blending creative direction with effective team leadership to elevate the event experience, demonstrating exceptional professionalism and active listening to foster brand loyalty. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
3
3
years of professional experience
Work History
Technician
Main Event
05.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Birthday Party Supervisor
Main Event
12.2023 - Current
- Trained new staff members in banquet service etiquette and procedures.
- Communicated effectively with kitchen staff regarding orders placed by customers during functions.
- Successfully managed and executed high-end events with a focus on customer satisfaction.
- Assisted in creating attractive displays for buffet stations or hors d'oeuvres trays.
- Monitored inventory levels and communicated needs to management team as needed.
- Followed up with clients post-event to gauge satisfaction levels.
- Exhibited knowledge of basic first aid protocols in case of injury or illness.
- Resolved customer complaints quickly and professionally in order to maintain positive relationships.
- Inspected equipment prior to use at each event to ensure proper functioning.
- Collaborated with parents to ensure their expectations were met or exceeded.
- Assisted in setting up the event space according to predetermined plans.
Games Department Lead
Main Event
06.2022 - Current
- Ensured compliance with company policies and procedures related to games maintenance.
- Designed creative approaches for problem solving within the Games Department.
- Monitored performance metrics such as user engagement, revenue generation to assess success rate of games developed by the department.
- Managed daily operations of the Games Department by coordinating with other departments to ensure smooth workflow.
- Developed and implemented training programs to ensure efficient onboarding of new employees in the Games Department.
- Conducted periodic performance reviews of team members in order to determine their strengths and weaknesses.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Cleaned shelves, counters, and tables.
- Answered questions regarding store and merchandise.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Watched for and recognized security risks and thefts.
- Ensured all areas were properly prepared according to established standards prior to guest arrival.
Lead Banquet Server
Main Event
06.2022 - Current
- Provided efficient food and beverage service to large groups of people in a timely manner.
- Supervised a team of servers during large scale events ensuring that all duties were completed as expected.
Education
GED -
LD Bell
05.2017
Skills
- Creative Direction
- Community Management
- Team Leadership
- Game Balancing
- Virtual Reality
- Customer Engagement
- Brand Promotion
- Professionalism
- Self Motivation
- Multitasking Abilities
- Active Listening
- Building Customer Loyalty
- Team Cooperation
- Attention to detail
- Works Well Under Pressure
Timeline
Technician
Main Event
05.2024 - Current
Birthday Party Supervisor
Main Event
12.2023 - Current
Games Department Lead
Main Event
06.2022 - Current
Lead Banquet Server
Main Event
06.2022 - Current
GED -
LD Bell
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