Philip Del Real

Store Operations: Supervision and training of new associates, including delegating duties and tasks in multiple departments. Provide advice, feedback, and support to co-workers to ensure timelines and work quality are achieved. Ensuring company safety policies, compliance, procedures, and standards of ethics in business processes and practices. Store opening and closing procedures, pulling daily deposits from cash drawers, and associate scheduling.

Customer Service: Provide training, feedback, and direction to associates on customer service approaches and techniques regarding transactions at registers, self-service technology, mobile apps, and the customer service desk to resolve member complaints and issues according to company guidelines. Assist other departments with customer service needs and provide product questions, answers, and information during peak hours and understaffing.

Sales: Place estimates, volume pricing, special orders, and accounts with companies and contractors. Communicates and provides information on credit card types, programs, and benefits to current and prospective customers, including processing applications and sales checkout.

• Store Operations: Supervision of associates by staffing, including delegating duties and tasks in multiple departments. Provide advice, feedback, and support to co-workers to ensure timelines and work quality are achieved. Ensuring compliance and executing company policies, procedures, and standards of ethics in business processes and practices by implementing action plans. Develop solutions and practices to meet changing business needs by collaborating with managers and co-workers. Participates in recruiting, hiring, interviewing, scheduling, promoting, coaching, and evaluating associates.

• Customer Service: Providing direction and guidance to associates on customer service approaches and techniques regarding transactions at registers, self-service technology, mobile apps, and the customer service desk to ensure member complaints and issues are resolved according to company guidelines.

• Sales: Communicates and supports membership members by providing information on membership types, programs, and benefits to current and prospective customers, processing memberships, upgrades, credit accounts, and meeting and exceeding membership goals. Participating in sales and marketing events, completing and maintaining marketing recaps. Creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing cash fund transfers, and investigating overages and shortages in the accounting office.

• Store Operations: Supervision of associates in areas of responsibility including delegating duties and tasks. Training, coaching, and monitoring employees up to standards and company policies to be reliable and efficient in customer service and job performance. Ensuring compliance and executing company policies, procedures, and standards of ethics in business processes and practices.
  

• Sales: Overall product knowledge to upsell and meet sales goals in store and online orders by presenting product demonstrations. Cash control with registers and safe to audit and ensure accuracy, including investigating overages and shortages in accounting.
  

• Merchandising: Purchase, plan, and set merchandise to maximize sales by using planograms and analytics. Build and teardown fixtures for merchandise resets in departments according to sales trends. Zoning, restocking, and receiving merchandise to company standards and policies. Identifying, processing, and correcting shrink and damages from merchandise, including protecting high-end merchandise from theft.
  

• Customer Service: Providing direction and guidance to associates to deescalate and resolve customer complaints on sales floor, phone, or online to ensure member complaints and issues are resolved according to company guidelines.

• Store Operations: Supervision of associates to delegate tasks and duties to stock, clean, and maintain store appearance. Train, monitor, and coach employees up to standards and company policies to be reliable and efficient in customer service and job performance. Schedule breaks, lunches, and necessary staff changes within store guidelines. Store opening and closing procedures. Inspect, store, and safely maintain fresh perishable goods, and monitor temperature of equipment and dairy products.
  

• Sales: Cash controlling of registers and safe, and complete daily accounting records. Upselling of products and beverages by food sampling and demonstrations to meet sales goals.