Philip Dipreta

. Manage land-and-expand strategy within global major strategic accounts, ensuring continued growth and customer success.

. Carry an annual sales quota of $7 million, consistently driving revenue attainment.

. Convert premises-based, perpetual license customers to a new SaaS-based contact center reporting solution, driving increased revenue and profitability.

. Educate enterprise customers on the CX/AI value proposition, and modern customer experience innovations.

. Conduct Quarterly Business Reviews (QBRs) with key shareholders to assess performance, align on goals, and identify new opportunities

. Develop and maintain strong relationships within complex global customer environments to drive long-term account success

. Consistently managed a $4 million annual quota, selling complex on-premises and cloud-based ACD solutions form NEC, Avaya, and Mitel

. Focused on strategic verticals including healthcare, education, and hospitality, driving both new business development and account management post-sale

. Delivered tailored contact center solutions, integrating third-party SaaS offerings such as gamification tools, reporting platforms, and customer engagement technologies

. Led end-to-end sales cycles, including needs assessment, solution alignment, negotiation, and long-term customer relationship management

. Collaborated with NEC partners and systems integrators to drive business development initiatives, and generate net new revenue opportunities.

. Strategically managed and nurtured relationships with assigned partners, aligning capabilities with customer needs to maximize win potential.

. Facilitated partner introduction to prospective clients, ensuring the right match for technical and business alignment to improve close rates

. Quota attainment tied to multi-stream revenue targets, including direct sales, partner-driven opportunities, and partner engagement metrics

. Acted as a trusted advisor to partners, supporting sales enablement efforts, and co-developing go-to-market strategies to expand reach and influence.

. Progressed from call center agent to floor supervisor, Workforce Management (WFM) Manager, and ultimately into a sales role demonstrating strong leadership, adaptability, and a deep understanding of contact center operations

. Sold contact center services-including overflow support business development campaigns-to automotive dealerships across the U.S.

. Held and successfully managed a $1 million annual quota, consistently meeting or exceeding revenue targets

. Leveraged operational expertise to tailor solutions that addressed client pain points, improved customer service outcomes, and maximized dealership lead generation.

. Built strong client relationships through consultative selling and a deep knowledge of contact center dynamics and performance metrics