Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Philip Dupre

Seaside

Summary

Dynamic leader with extensive experience at Mo's Seafood & Chowder, excelling in food safety compliance and team collaboration. Proven track record in enhancing customer engagement through innovative marketing strategies and fostering a culture of employee development. Adept at crisis management, driving operational excellence, and building strong vendor relationships to optimize performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Director of Engagement & Culture

Mo's Seafood & Chowder
Seaside
04.2022 - Current
  • Director of Engagement & culture for all 6 Mo's locations (Cannon beach, Astoria, Seaside, PDX, Florence, & Lincoln city)
  • Implemented food safety protocols to ensure compliance with health regulations.
  • Developed promotional events to enhance customer engagement and dining experience.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Identified opportunities for improvement in operational performance metrics.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Served as a public spokesperson at industry events or conferences.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Coordinated resources across departments to maximize productivity levels.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Developed and executed marketing strategies to increase brand awareness and market share.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Analyzed data to inform decision-making and strategic direction.
  • Led change management efforts to adapt to market shifts and organizational needs.
  • Represented the organization at industry events, conferences, and public meetings.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

General Manager

Mo's Seafood and Chowder
Seaside
10.2019 - 04.2022
  • Managed daily operations and ensured seamless workflow across departments.
  • Oversaw budget management and resource allocation for operational efficiency.
  • Coordinated staff training programs to improve team skills and performance.
  • Fostered a positive workplace culture through effective communication and leadership.
  • Evaluated vendor contracts to optimize supply chain management processes.
  • Implemented quality control measures to maintain high service standards.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Guided management and supervisory staff to promote smooth operations.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed service and sales strategies to improve retention and revenue.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Assistant General Manager

Mo's Seafood & Chowder
Lincoln City
09.2018 - 10.2019
  • Coordinated scheduling and staffing to meet business needs effectively.
  • Implemented strategies to enhance customer satisfaction and service quality.
  • Analyzed customer feedback to identify areas for improvement in services offered.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Ensured that customer service standards were met or exceeded at all times.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Motivated and led team members to work together to achieve targets.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Prepared weekly schedules for staff members based on their availability.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Ensured compliance with company policies, procedures, and regulations.
  • Led staff training sessions to improve service quality and operational skills.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Arts -

Rogue Community College
Grants Pass, OR

Skills

  • Food safety compliance
  • Vendor management
  • Crisis management
  • Team collaboration
  • Leadership development
  • Effective communication
  • Problem solving
  • Operational oversight
  • Staff training
  • Employee development
  • Team building
  • Media relations
  • Charismatic leader
  • Industry knowledge
  • Logistics management
  • Talent acquisition
  • Project management
  • Hiring and retention
  • Relationship building
  • Budget control
  • Fundraising events
  • Time management
  • Investor relations

Certification

  • CPR Certified

Timeline

Director of Engagement & Culture

Mo's Seafood & Chowder
04.2022 - Current

General Manager

Mo's Seafood and Chowder
10.2019 - 04.2022

Assistant General Manager

Mo's Seafood & Chowder
09.2018 - 10.2019

Associate of Arts -

Rogue Community College
Philip Dupre