Philip E. Benson
Charlotte,NC
Summary
Accomplished and results-oriented professional with a proven track record in managing, designing, developing, and delivering business-valued Enterprise Resource training programs for corporate and governmental entities. Experienced in analyzing staff key performance indicators to design and execute training plans that promote interactive learning programs focused on achieving department, organizational, and corporate goals. Proficient in various business functions supporting sales, procurement, manufacturing, and supply chain processes. Recognized for successfully delivering training programs including SAP Production Planning, Inventory Management, Procure to Pay, Sales and Delivery, AP/AR, and Human Resource modules. Skilled and articulate communicator with exceptional mentoring abilities, dedicated to transforming teams into high-caliber workforces by fostering strong relationships with cross-functional subject matter experts.
Overview
21
21
years of professional experience
Work History
Service Management Trainer for SAP S4-HANA
Tokyo Electron Corporation
11.2021 - 01.2022
- Managed relationships with Service Management Experts to define business processes and procedures focused on receiving, analyzing and repairing damaged electronic semiconductors for an international customer base
- Developed classroom materials utilizing Enable Now and Articulate 365
Master Data Quality Management Analyst
Army Material Command
Huntsville, Alabama, USA
01.2020 - 10.2021
- Company Overview: Enhanced operational efficiencies at Huntsville facility.
- Reviewed and presented the US Army Materiel Command’s (AMC) directives defined in a new Federal Regulation to the Board of Directors, Managers and Supervisors at the Watervliet Arsenal who are responsible for overseeing business processes and reporting functionality to align practices required by Army Material Command
- Built and nurtured strong relationships with Board of Directors and Subject Matter Experts (SME) of manufacturing operations while evaluating Standard Operational Procedures for each operational area
- Integral in designing standardized processes by working across all Organic Industrial Base operations
- Instituted and established workflows and desktop guides to enhance processes and greater accountability and efficiency
- Briefed the Army Materiel Command on progress and received feedback for continued alignment with Federal Regulations for all Organic Industrial Base operations serving the warfighter
- Huntsville, Alabama
Business Transformation Trainer and OCM Lead
Thales Corporation
Orlando, Florida, USA
03.2018 - 09.2019
- Company Overview: Orlando, Florida
- Business Transformation Trainer and OCM Lead for SAP Order to Cash and Service Contract Management
- Established robust relationships with SMEs to strategize and propose OCM programs supporting the Business Transformation initiative
- Integral in building and maintaining training documentation to reflect new business processes
- Created and delivered Train-the-Trainer programs for multiple functions i.e., Sales and Service/Contract creation and management processes to remove and install damaged airline entertainment equipment
- Orlando, Florida
Tier Two Technical Support: SAP Sales and Distribution
Coca Cola Bottling
Charlotte, North Carolina, USA
09.2017 - 12.2017
- Company Overview: Charlotte, North Carolina
- Supported Account Managers migration from stand-alone technology to a fully integrated SAP mobile solution
- Evaluated and addressed operational and framework issues to ensure sales orders were transmitted to SAP for fulfillment
- Worked together with the transition team to effectively settle product, delivery and end-user issues
- Charlotte, North Carolina
Lead Trainer
Smithfield Foods
Smithfield, Virginia, USA
07.2016 - 03.2017
- Company Overview: Smithfield, Virginia
- Managed cross-functional relations with teams to develop training materials for SAP FICO, Order to Cash, Procure to Pay, Production Planning, Delivery, and Warehouse Management modules
- Coordinated with Technical team to guarantee the effectiveness of business and technical requirements for assigned workstreams
- Maintained Share-point with up-to-date instructor guides and end-user materials generated with EnableNow
- Delivered classroom training to ensure understanding of all applicable logistics
- Managed acquisition of new OCM procedures impacting work-streams and communicated new requirements to the employee base via Town Hall and small group assemblies
- Smithfield, Virginia
Quality Assurance Trainer and Support Analyst
Nypro Corporation
Asheville, North Carolina, USA
04.2015 - 05.2016
- Company Overview: Asheville, North Carolina
- Updated existing training materials to reflect new processes and system requirements
- Conducted Train-the-Trainer
- Facilitated classroom delivery and assessment
- Analyzed training results to propose additional training focused on Key Performance Indicators
- Instrumental in offering post-go-live support to QA and Inventory operations
- Asheville, North Carolina
Document Manager
Wells Fargo Bank
Charlotte, North Carolina, USA
10.2014 - 01.2015
- Company Overview: Charlotte, North Carolina
- Built and nurtured relationships with offshore banking operations to transfer operational documents to a local repository required to accommodate a Federal Audit
- Developed operational documents in compliance with Federal Regulatory standards
- Created navigation instructions defining procedures to access information contained in the database
- Charlotte, North Carolina
Business Analyst, Instructional Designer for Master Data Management
General Electric Corporation
Cleveland, Ohio, USA
05.2014 - 09.2014
- Company Overview: Cleveland, Ohio
- Established relationships with Engineers, SMEs and Technical Team to evaluate and develop governance protocol for the creation and maintenance of SAP master data
- Conducted Train-the-Trainer on-site and via WebEx to satellite locations
- Cleveland, Ohio
Lead Trainer, Support Analyst, and OCM lead
General Motors Corporation
Warren, Michigan, USA
09.2013 - 05.2014
- Company Overview: Warren, Michigan
- Lead Trainer, Support Analyst and OCM lead for SAP Procure to Pay and FICO
- Refined existing training materials to provide effective classroom and WebEx programs for a global audience responsible for Procurement, Contract Management, FICO, Asset and Supplier Relationship Management
- Warren, Michigan
Instructional Designer and OCM lead for the Sales Organization
Sysco Foods Corporation
Houston, Texas, USA
07.2013 - 09.2013
- Company Overview: Houston, Texas
- Instrumental in creating and delivering OCM communications
- Drafted Order to Cash instructor/user guides and job aids
- Designed e-learning programs utilizing Enable Now for multiple business processes while delivering Train-the-Trainer
- Houston, Texas
Instructional Designer, Trainer, Support Analyst
US Army Gfebs
Picatinny Arsenal, New Jersey, USA
01.2012 - 12.2012
- Company Overview: Picatinny Arsenal, Picatinny, NJ
- Supported Small Arms organization responsible to execute SAP Procure to Pay and Project Systems functionality
- Picatinny Arsenal, Picatinny, NJ
Trainer and Support Analyst
US Naval Research Command
Panama City, Florida, USA
06.2011 - 12.2011
- Company Overview: Panama City, Florida
- Delivered SAP Procure to Pay training
- Provided war room and desk-side support to end-user community
- Panama City, Florida
Training and OCM Lead
US Army Logistics Modernization Program
Corpus Christi, Texas, USA
03.2010 - 06.2011
- Company Overview: Corpus Christi, Texas
- Responsible for instituting and delivering Organizational Change Management communications
- Instrumental in developing strategic plans for the development, delivery and assessment of Production Planning, Inventory Management, Timekeeping, and Master Data maintenance
- Analyzed key staff members to obtain key performance indicators used to develop targeted training programs and a guide for Human Resources to identify inherent work performance characteristics for hiring and placement purposes
- Corpus Christi, Texas
Training Manager
US Army Logistics Modernization Program
Scranton, Pennsylvania, USA
05.2006 - 06.2009
- Company Overview: Scranton, Pa
- Scranton, Pa
Trainer
Raytheon Corporation
Forrest, Mississippi, USA
02.2006 - 05.2006
- Company Overview: Forrest, Mississippi
- Forrest, Mississippi
OCM Lead Sap Order to Cash
Avaya Communications
Basking Ridge, New Jersey, USA
01.2004 - 02.2006
- Company Overview: Basking Ridge, New Jersey
- Basking Ridge, New Jersey
Lead Instructional Designer/Trainer
Hand-Held Products
Syracuse, New York, USA
05.2003 - 12.2003
- Company Overview: Syracuse, New York
- Syracuse, New York
Instructional Designer, Trainer
The Kellogg Company
Battle Creek, Michigan, USA
06.2001 - 05.2003
- Company Overview: Battle Creek, Michigan
- Battle Creek, Michigan
Education
Articulate Storyline Certification -
UDEMY ACADEMY
01.2022
Organizational Change Management Certification -
CORNELL UNIVERESITY
ITHICA, NEW YORK01.2019
Materials Management -
SAP AMERICA ACADEMY
NEWTOWNE SQUARE, PENNSYLVANIA01.2006
BA - Communications
MONTCLAIR STATE UNIVERSITY
UPPER MONTCLAIR, NEW JERSEY01.1998
Skills
- Captivate
- Articulate
- Visio
- Uperform
- OnDemand
- Enable Now
- Snagit
- Microsoft Office 365
Professional Development
- Organizational Change Management Certification, CORNELL UNIVERSITY, Ithica, NY, 2019
- Articulate Storyline Certification, UDEMY ACADEMY, 2016/2022
- Materials Management, SAP AMERICA ACADEMY, Newtowne Square, PA, 2006
- BA Communications, MONTCLAIR STATE UNIVERSITY, Upper Montclair, NJ, 1998
Timeline
Service Management Trainer for SAP S4-HANA
Tokyo Electron Corporation
11.2021 - 01.2022
Master Data Quality Management Analyst
Army Material Command
01.2020 - 10.2021
Business Transformation Trainer and OCM Lead
Thales Corporation
03.2018 - 09.2019
Tier Two Technical Support: SAP Sales and Distribution
Coca Cola Bottling
09.2017 - 12.2017
Lead Trainer
Smithfield Foods
07.2016 - 03.2017
Quality Assurance Trainer and Support Analyst
Nypro Corporation
04.2015 - 05.2016
Document Manager
Wells Fargo Bank
10.2014 - 01.2015
Business Analyst, Instructional Designer for Master Data Management
General Electric Corporation
05.2014 - 09.2014
Lead Trainer, Support Analyst, and OCM lead
General Motors Corporation
09.2013 - 05.2014
Instructional Designer and OCM lead for the Sales Organization
Sysco Foods Corporation
07.2013 - 09.2013
Instructional Designer, Trainer, Support Analyst
US Army Gfebs
01.2012 - 12.2012
Trainer and Support Analyst
US Naval Research Command
06.2011 - 12.2011
Training and OCM Lead
US Army Logistics Modernization Program
03.2010 - 06.2011
Training Manager
US Army Logistics Modernization Program
05.2006 - 06.2009
Trainer
Raytheon Corporation
02.2006 - 05.2006
OCM Lead Sap Order to Cash
Avaya Communications
01.2004 - 02.2006
Lead Instructional Designer/Trainer
Hand-Held Products
05.2003 - 12.2003
Instructional Designer, Trainer
The Kellogg Company
06.2001 - 05.2003
Articulate Storyline Certification -
UDEMY ACADEMY
Organizational Change Management Certification -
CORNELL UNIVERESITY
Materials Management -
SAP AMERICA ACADEMY
BA - Communications
MONTCLAIR STATE UNIVERSITY