Philip Frady
Brevard,NC
Summary
Results-driven professional with a strong background in customer service, team leadership, and operations. Proven ability to improve customer satisfaction, build collaborative teams, and maintain clear communication across all levels. Experienced in supervising staff, resolving customer issues, training new employees, and streamlining workflows to support performance excellence and business success.
Overview
3
3
years of professional experience
Work History
Tile Contractor/Co-Owner
William Frady Tile Inc.
05.2024 - Current
- Able to work independently or collaboratively with other tradespeople on large-scale projects.
- Strong communication skills, effectively liaising with clients to clarify requirements and expectations.
- Successfully managed over 100 job sites while achieving 100% customer satisfaction.
- Built long-term client relationships by fostering trust, reliability, and clear communication.
Sales Representative
Cellular Sales Verizon
07.2024 - 04.2025
- Effectively communicated product features, advantages, and benefits to drive informed purchasing decisions.
- Developed strong customer relationships and professional networks within an assigned sales territory.
- Ranked 2nd highest in regional sales during the second month on the job.
- Achieved a 95% customer satisfaction rate, with no product returns following setup and sale.
- Managed customer accounts by providing accurate, timely information on product availability, pricing, and delivery.
ASSISTANT MANAGER
Enterprise Mobility
10.2022 - 06.2024
- Delivered high-quality customer service by addressing client questions, concerns, and needs promptly and professionally.
- Increased customer service satisfaction scores from 70% to 95% through effective communication and issue resolution.
- Provided direct supervision and ongoing guidance to crew members to ensure consistent performance.
- Achieved 2nd highest sales performance at the company’s highest-volume regional location.
- Assisted with new employee training and conducted performance reviews to monitor progress and development.
- Established clear communication channels among staff to support smooth workflow and daily operations.
Education
Bachelor of Science (B.S.) - Business Administration
Bob Jones University
Greenville, SC, US05.2019
Skills
- Customer Service Excellence
Consistently delivered high-quality service by addressing customer questions, concerns, and needs promptly, leading to improved satisfaction and loyalty - Team Leadership & Supervision
Provided direct supervision, guidance, and support to team members, fostering accountability, performance excellence, and a positive work environment - Communication & Interpersonal Skills
Maintained clear, professional communication with both customers and staff to ensure expectations were understood and operations ran smoothly
- Conflict Resolution & Complaint Handling
Effectively resolved customer complaints, processed refunds and returns, and turned negative experiences into positive outcomes - Employee Training & Performance Management
Assisted in onboarding new employees, provided ongoing coaching, and conducted performance reviews to support employee growth and consistency - Workflow Coordination & Team Collaboration
Established clear communication channels and promoted teamwork to improve efficiency, cooperation, and overall store operations
Timeline
Sales Representative
Cellular Sales Verizon
07.2024 - 04.2025
Tile Contractor/Co-Owner
William Frady Tile Inc.
05.2024 - Current
ASSISTANT MANAGER
Enterprise Mobility
10.2022 - 06.2024
Bachelor of Science (B.S.) - Business Administration
Bob Jones University