Philip Garzone

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained professional, organized, and safe environment for employees and patrons.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Managed and motivated employees to be productive and engaged in work.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Developed detailed plans based on broad guidance and direction.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed and maintained relationships with customers and suppliers through account development.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.

Manage drivers make sure all vehicles were clean booked events maintenance vehicle

• Provided passenger assistance, collected fares and offered schedule and route information.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Transported customers to and from [Location].
• Operated with safety and skill to avoid accidents and delays.