Philip Gentry
Lawrenceville,GA
Summary
Global Standards and Support Officer with strong understanding of Governance, Risk, and Compliance and experience with balancing diverse workload to meet changing and competing business requirements. Resolves tactical issues, applies and creates new processes and provides operational support in GRC disciplines. Fosters innovative solutions and builds cooperative alliances between mission partners to address organization priorities, resources and work processes.
Overview
10
10
years of professional experience
Work History
Global Standards and Support Officer
NCC Group
01.2021 - Current
- Responding to requests from NCC Group’s clients for compliance related information, including the completion of due diligence questionnaires, reviewing client information security
requirements and supporting legal contract reviews containing compliance aspects. - Contributed to the development of compliance support documents.
- Supported the Global Standards & Support team to ensure that key certifications are
implemented, managed and maintained across the wider group. - Supporting the implementation of the following: ISO 9001, ISO 27001, and FedRAMP.
- Supporting the continual improvement of our Information Security Management System,
Quality Management System and any internal controls impacting on information security,
quality management and data privacy. - Managing audits of NCC Group by its customers/external auditing bodies, ensuring
audits run smoothly and following up on any corrective actions that are identified. - Conducting and managing internal audits.
- Supporting information security risk assessments, maintaining the risk register and
ensuring risks are actively managed and that incidents are escalated and resolved
appropriately
DOT Compliance Administrator
US Lumber Group LLC
11.2018 - 01.2021
- Reviews and processes all driver applicant qualifications documents for accuracy and completeness.
- Requests and reviews background investigation reports such as MVRs & PSPs.
- Tracks all driver credentials (License, Medical Cards, etc.) and sends renewal notification report out to the field.
- Assists in Driver Annual Review process to include requests for MVRs and distribution/collection of certificates of violation.
- Assists in completing all driver safety performance history checks and DOT drug/alcohol history checks.
- Coordinates the random drug and alcohol testing notifications and results for compliance.
- File Federal/State IFTA and highway use taxes in applicable states.
- Knowledge of FMCSA, DOT and Federal Regulations, as it relates to driver qualifications and related compliance issues is preferred.
- Maintain all company driver qualification files.
Inside Sales Representative
Ace Industries
01.2018 - 08.2018
- Being apart of the inside sales team, consists of understanding of crane and hoists products, and providing quick solutions for customers’ needs.
- I helped keep our records up to date including identifying price increases and updating our electronic database.
- I used Takestock and Microsoft Office software efficiently and effectively.
- I responded to customer needs and requests in a timely manner and assist management in developing specific customer service strategies for challenging situations that arise.
- I tried to create sales opportunities by developing a rapport with the customer, understanding the customers’ needs, dealing effectively with customers regarding order and accounting issues, and identifying the products that my customers can use.
- I identified markets that are in a growth phase and I work with the Sales Manager to target these accounts.
- I also demonstrated the ability to create a monthly budget for my sales goals.
- Educated customers on product features and technical details to highlight benefits.
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
Leasing Consultant
Pegasus Residential
12.2016 - 09.2017
- It was my responsibility to answer calls and leads with regards to renting apartments or service requests for current residents.
- I was responsible for leasing apartments and organizing the residents’ and applicants’ paperwork.
- I arranged my manager’s calendars and coordinated schedules for meetings and interviews.
- I provided correspondence between various departments.
- I performed computer related tasks requiring broad working knowledge of a wide variety of standard computer applications, and skilled administrative tasks requiring use of automated office systems, e.g., computers, telephones, facsimile machines, photocopiers, calculators, adding machines.
- I established and maintained department logs.
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Conducted background checks on applicants.
Guest Services/Administrative Assistant
Marriott Hotels
08.2015 - 12.2016
- I was responsible for checking in guests and administrative duties for the resort.
- I made sure that I did everything in my power to ensure that the guests enjoyed their time at the hotel.
- I functioned as a liaison between different departments.
- I was in charge of my manager’s calendar and scheduling her meetings with vendors, executives, and guests.
- I compiled and prepared daily, 2 weekly, and monthly reports.
- I received, recorded, and prepared receipts for payments.
- I performed computer and other administrative tasks.
- Filled in for all front office and guest services shifts, including front desk, housekeeping, events planning and food and beverage.
- Managed guest check-in and check-out procedures.
- Checked schedule of events to complete pre-planning and prevent issues.
- Established clear policies for concierge, front desk and guest relations team members.
Team Leader
Chick-Fil-A Inc.
07.2013 - 04.2015
- I was in charge of the entire store which included monitoring cash and making sure my employees in the restaurant were executing orders and service as precisely as possible.
- During my shifts, it was my responsibility as a manager to set an example for my employees by working hard and conducting myself as a leader.
- I learned the art of successful customer service and that is by going the 2nd mile, which requires going above and beyond what is expected of you.
- Interviewed, hired and trained new quality customer service representatives.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Gwinnett Technical College
Lawrenceville, GA07.2018
High School Diploma -
Grayson High School
Grayson, GA06.2014
Skills
- ISO 27001/ ISO 9001 Lead Auditor
- FedRAMP
- Customer Service
- Leadership
- Basic Computer Skills
- Dependability
- Technical and Interpersonal Skills
- Problem Solving
- Multitasking
- Organization
- Time Management
- Teamwork
Timeline
Global Standards and Support Officer
NCC Group
01.2021 - Current
DOT Compliance Administrator
US Lumber Group LLC
11.2018 - 01.2021
Inside Sales Representative
Ace Industries
01.2018 - 08.2018
Leasing Consultant
Pegasus Residential
12.2016 - 09.2017
Guest Services/Administrative Assistant
Marriott Hotels
08.2015 - 12.2016
Team Leader
Chick-Fil-A Inc.
07.2013 - 04.2015
Associate of Science - Hotel, Motel, And Restaurant Management
Gwinnett Technical College
High School Diploma -
Grayson High School
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