PHILIP GOMEZ
Dallas,TX
Summary
Accomplished Training Manager with a strong background in designing and delivering engaging training programs. Committed to helping employees develop new skills and excel in their job roles. Skilled in utilizing innovative training methods to bring out the best in employees and ensure everyone stays current with industry trends. Demonstrated success in improving employee performance and boosting morale. Experienced in developing, delivering, and evaluating employee training programs, driving organizational improvement initiatives, and fostering employee engagement. Proficient in popular learning management systems and adept at creating captivating training materials. Dedicated to creating a safe and productive work environment. Highly motivated and eager to contribute combined knowledge and skills to enhance business performance. Adaptable in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Known for excellent communication, time management, and computer skills. Driven and detail-oriented individual with a strong desire to utilize analytical and problem-solving abilities to achieve goals. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training Manager
The CMI Group
03.2019 - Current
- Collaborated with management to periodically review and update training program objectives
- Monitored and evaluated training activities and program effectiveness
- Maintained records of completed training and required recertification(s)
- Contributed to employee development plans in support of job-specific skills development
- Coordinated team exercises and group discussions to increase training engagement
- Developed training procedures and program curriculum to support corporate objectives.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained 300+ new hires to perform cross-training exercises with experienced workers.
Member Specialist / Personal Trainer
Youfit Health Club
08.2018 - 02.2019
- Scheduled classes and training sessions based on classroom and equipment availability
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status
- Developed alternative training methods if expected improvements are not seen
- Developed and maintained training materials, including user guides, quick-reference cards and job aids
- Organized workshops, meetings, conferences, and other events related to training initiatives.
- Managed 1000+ membership database, ensuring accurate record-keeping and timely updates as needed.
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
Internet Sales Manager
Ford Motor Company
07.2017 - 01.2018
- Processed 100+ member applications, updated accounts, and maintained records
- Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals
- Provided excellent customer service by assisting, responding to and resolving customer inquiries
- Handled sensitive and confidential information with discretion to maintain department security
- Developed strong communication skills while interacting with members to provide excellent customer service
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Demonstrated expertise in customer service, resolving complex inquiries, and problem solving.
- Responded to 200-300 internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
Department Supervisor
Restaurant Depot
11.2016 - 07.2017
- Trained and supervised 15 associates on customer service excellence and strong company culture
- Coordinated daily activities to ensure timely completion of tasks within established deadlines
- Oversaw the development, implementation, and maintenance of policies and procedures within the department
- Assigned employees to specific duties
- Delivered excellent customer service, driving quality shopping experiences
- Utilized strong organizational skills to develop efficient processes for managing daily operations
- Evaluated employee performance regularly and provided constructive feedback for growth opportunities
- Handled escalated customer issues, driving customer satisfaction and repeat business
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Provided leadership and mentorship to staff members, leading to improved job performance and morale.
Education
High School Diploma -
North Forney High School
Forney, TX05.2016
Skills
- Microsoft Office 365
- Articulate Storyline
- LMS Administration
- Coaching and Development
- Curriculum Design
- Customer Service
- Problem-solving
- Time Management
- Organization
- Program Optimization
Certification
- Litmos Dojo Blackbelt
- Master Certificate Supervisory Management
- Master Certificate Leadership Management
References
References available upon request
Timeline
Training Manager
The CMI Group
03.2019 - Current
Member Specialist / Personal Trainer
Youfit Health Club
08.2018 - 02.2019
Internet Sales Manager
Ford Motor Company
07.2017 - 01.2018
Department Supervisor
Restaurant Depot
11.2016 - 07.2017
High School Diploma -
North Forney High School
- Litmos Dojo Blackbelt
- Master Certificate Supervisory Management
- Master Certificate Leadership Management
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