Philip Grau
Midlothian,VA
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
14
14
years of professional experience
Work History
Sales Associate
Spencer's Gifts
Midlothian, VA
12.2016 - 03.2020
- Adhered to company initiatives and achieved established goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled customer complaints in a professional manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
General Manager
Dragon's Den, LLC
Richmond, VA
01.2013 - 01.2016
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recruited, interviewed and hired qualified staff for open positions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Store Manager
Games Workshop
Richmond, VA
07.2006 - 01.2010
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Delegated work to staff, setting priorities and goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
MIdlothian High School
Midlothian, VA06-2003
Skills
- Upselling and cross selling
- Positive and professional
- Contact follow-up
- Negotiation tactics
- Building rapport
- Listening skills
- Problem-solving skills
- Customer needs assessment
- Relationship building
- Excellent communication skills
- Feedback implementation
- Product guidance
Timeline
Sales Associate
Spencer's Gifts
12.2016 - 03.2020
General Manager
Dragon's Den, LLC
01.2013 - 01.2016
General Store Manager
Games Workshop
07.2006 - 01.2010
High School Diploma -
MIdlothian High School
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