Philip Grogg
San Francisco,CA
Summary
Solution driven Leader with strong advocacy skills and empathetic approach to people management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Manager / Group Mentor
Pet Food Express
Bay Area, CA
04.2008 - 01.2023
- Cooperatively work on budget planning, strategy development and community outreach.
- Initiate and maintain relationships with third party Veterinary services and animal adoption organizations across the Bay Area.
- Led Hiring, onboarding and training of new hires to meet business needs.
- Trained new and existing employees on company protocol, best practices and customer service standards.
- Transformed underperforming teams into productive, solution driven teams while decreasing district turnover by 70%.
- Worked to maintain positive and productive relationships between field and corporate employees and leadership.
- Optimized in-store operations and improved inventory accuracy from a 26% error rate to less than 10%.
- Partnered with sales, marketing, and management teams to accomplish company objectives.
- Reviewed reports to evaluate performance, and look for areas in need of improvement, working to implement changes.
Store Manager
Pet Food Express
Oakland, CA
11.2006 - 04.2008
- Supported team collaboration, performance, and efficiency by promoting a healthy environment focused on mutual success..
- Interacted with customers and vendors to build and nurture relationships.
Assistant Store Manager
Pet Food Express
San Francisco, CA
08.2006 - 11.2006
- Acted in Manager's absence to produce results on operational, sales and employee development tasks.
- Worked to train and develop staff, support the team in providing excellent customer service and worked to resolve any conflicts.
Store Manager
Babies Pet Boutique
San Francisco, CA
08.2003 - 04.2006
- Managed processes, sales, marketing and customer account operations.
- Implement business strategies, increase revenue and identify new markets
- Build and maintain customer and vendor relationships.
Founder / Executive Director
Terrapin Preforming Arts
Portland, OR
09.2000 - 07.2003
- Represented organization to local political, community and arts organizations to build partnership.
- Created organizational strategy and collaborated with the Board of Directors to guide and achieve mission fulfillment.
- Initiated grant research and submission achieving 400k in initial funding.
Education
Bachelor of Arts -
University of Portland
Portland Oregon08.1996
Skills
- Revenue Generation
- Relationship Building
- Special Projects
- Team Hiring and Development
- Process Improvement
- Operations Management
- Skilled Presenter
- Critical Thinking
Accomplishments
- Worked with a multi-disciplinary team to develop and Beta test on-line ordering with same day delivery.
- Helped to develop and implement Anti-Racism, Equality and Inclusion training in support of company policy.
- Assisted in the implementation of various other trainings in support of company policy, including De-Escalation and Harassment trainings.
- Helped with the development and implementation of new POS and data retention systems.
- Helped to build out and open multiple new locations as well as updating existing store interiors.
Certification
- SO/GI Certified
- HIPAA Certified
- Peer Counselor Certified
References
- Susan Fry - Regional Director, Pet Food Express - 510.774.9871, sfry@petfoodexpress.com
- Amy Vargas - District Manager, Pet Food Express - 415.331.6355, avargas@petfoodexpress.com
- Gregory Wynn - Friend - 415.341.3937, gregwynn@gmail.com
- Billy Lemon - Friend - 415.684.5587, wlemon@castrocountryclub.org
Timeline
Area Manager / Group Mentor
Pet Food Express
04.2008 - 01.2023
Store Manager
Pet Food Express
11.2006 - 04.2008
Assistant Store Manager
Pet Food Express
08.2006 - 11.2006
Store Manager
Babies Pet Boutique
08.2003 - 04.2006
Founder / Executive Director
Terrapin Preforming Arts
09.2000 - 07.2003
Bachelor of Arts -
University of Portland