Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Philip Grogg

San Francisco,CA

Summary

Solution driven Leader with strong advocacy skills and empathetic approach to people management.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Area Manager / Group Mentor

Pet Food Express
04.2008 - 01.2023
  • Cooperatively work on budget planning, strategy development and community outreach.
  • Initiate and maintain relationships with third party Veterinary services and animal adoption organizations across the Bay Area.
  • Led Hiring, onboarding and training of new hires to meet business needs.
  • Trained new and existing employees on company protocol, best practices and customer service standards.
  • Transformed underperforming teams into productive, solution driven teams while decreasing district turnover by 70%.
  • Worked to maintain positive and productive relationships between field and corporate employees and leadership.
  • Optimized in-store operations and improved inventory accuracy from a 26% error rate to less than 10%.
  • Partnered with sales, marketing, and management teams to accomplish company objectives.
  • Reviewed reports to evaluate performance, and look for areas in need of improvement, working to implement changes.

Store Manager

Pet Food Express
11.2006 - 04.2008
  • Supported team collaboration, performance, and efficiency by promoting a healthy environment focused on mutual success..
  • Interacted with customers and vendors to build and nurture relationships.

Assistant Store Manager

Pet Food Express
08.2006 - 11.2006
  • Acted in Manager's absence to produce results on operational, sales and employee development tasks.
  • Worked to train and develop staff, support the team in providing excellent customer service and worked to resolve any conflicts.

Store Manager

Babies Pet Boutique
08.2003 - 04.2006
  • Managed processes, sales, marketing and customer account operations.
  • Implement business strategies, increase revenue and identify new markets
  • Build and maintain customer and vendor relationships.

Founder / Executive Director

Terrapin Preforming Arts
09.2000 - 07.2003
  • Represented organization to local political, community and arts organizations to build partnership.
  • Created organizational strategy and collaborated with the Board of Directors to guide and achieve mission fulfillment.
  • Initiated grant research and submission achieving 400k in initial funding.

Education

Bachelor of Arts -

University of Portland
Portland Oregon
08.1996

Skills

  • Revenue Generation
  • Relationship Building
  • Special Projects
  • Team Hiring and Development
  • Process Improvement
  • Operations Management
  • Skilled Presenter
  • Critical Thinking

Accomplishments

  • Worked with a multi-disciplinary team to develop and Beta test on-line ordering with same day delivery.
  • Helped to develop and implement Anti-Racism, Equality and Inclusion training in support of company policy.
  • Assisted in the implementation of various other trainings in support of company policy, including De-Escalation and Harassment trainings.
  • Helped with the development and implementation of new POS and data retention systems.
  • Helped to build out and open multiple new locations as well as updating existing store interiors.

Certification

  • SO/GI Certified
  • HIPAA Certified
  • Peer Counselor Certified

References

  • Susan Fry - Regional Director, Pet Food Express - 510.774.9871, sfry@petfoodexpress.com
  • Amy Vargas - District Manager, Pet Food Express - 415.331.6355, avargas@petfoodexpress.com
  • Gregory Wynn - Friend - 415.341.3937, gregwynn@gmail.com
  • Billy Lemon - Friend - 415.684.5587, wlemon@castrocountryclub.org


Timeline

Area Manager / Group Mentor

Pet Food Express
04.2008 - 01.2023

Store Manager

Pet Food Express
11.2006 - 04.2008

Assistant Store Manager

Pet Food Express
08.2006 - 11.2006

Store Manager

Babies Pet Boutique
08.2003 - 04.2006

Founder / Executive Director

Terrapin Preforming Arts
09.2000 - 07.2003

Bachelor of Arts -

University of Portland

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Philip Grogg