Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Philip Gusgeski

Newburgh,IN

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.


Overview

20
20
years of professional experience
1
1
Certification

Work History

Remote Service Techician

Poly-clip System Corporation
07.2016 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Aircraft Fuel Systems Craftsman

U.S. Air Force
01.2006 - 01.2016
  • Detected safety equipment failure; repaired 6 degraded Photo-Ionization Detectors raising asset availability by 60%; ensured safety in Immediate Danger to Life and Health environment
  • Analyzed transfer pump electrical anomaly; detected/replaced faulty circuit breaker; avoided $10K component replacement/8 hour aircraft down time
  • Identified fuel quantity variance using sensor test equipment; discovered corroded wires, averted $5K sensor harness change saving 72 man hour maintenance repair
  • Performed operational checks/inspections, removal/installation of system components on 83 C130 aircraft valued <$5B; conducted 22 time compliant inspections, rectifying 20 repairs resulting in 1.2K maintenance actions ensuring 96% acceptance rate for 2015
  • Established training simulator from tornado destroyed aircraft; enabled 41 Fuel Systems Apprentices to hone maintenance practices; increasing technical capability by 35%.
  • Managed accountability and serviceability of 5,200 tools valued over $1.2 million; maintained 100% availability for daily use items; received “Outstanding” rating on multiple Quality Assurance inspections noting zero defects during inspection
  • Developed monitoring program for 369 equipment assets/7 work centers valued over $15M; reduced asset overage by 36% saving <$50K
  • Executed company program using annual fiscal budget. Completed, mediated, and reconciled 151 purchases, transactions, and refunds valued at $157K; tracked purchases/charges on Microsoft programs and US Bank online, resulting in 100% evaluation inspections with 0 delinquent charges

Education

High School Diploma -

Trigg County High School
Trigg County Kentucky
05-2003

Skills

  • Troubleshooting
  • Standards and Compliance
  • Policy and Procedure
  • Customer Service
  • Integration/Solutions
  • Product Handling
  • Electrical Schematics
  • Technical Manuals
  • Integrated Data Systems
  • Software Platforms
  • Hydraulic/Pneumatic
  • Electrical/Mechanical
  • Equipment Management
  • Microsoft Office Suite
  • Diagnostic testing

Certification

  • Aircraft Fuel Systems Craftsman Certification - 2012
  • Leadership Development School - 2011
  • Operational Risk Management Essentials for Leaders - 2012
  • AFSO 21 Course (Six-Sigma Equivalent) - 2012
  • Integrated Maintenance Data Systems Course, DoD - 2007
  • Aircraft Fuel Systems Technical Training - 2006

Timeline

Remote Service Techician

Poly-clip System Corporation
07.2016 - Current

Aircraft Fuel Systems Craftsman

U.S. Air Force
01.2006 - 01.2016

High School Diploma -

Trigg County High School

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