Summary
Overview
Work History
Education
Skills
Writing
Languages
Timeline
Generic

Philip Gutierrez

Houston,TX

Summary

Cross-trained, multi-functioning professional with 30 years of experience in front retail landscape. Keenly equipped to handle training and development of employees, business reporting, and time-keeping management. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.

Overview

30
30
years of professional experience

Work History

Assistant Store Leader

Kroger
Houston, TX
08.2015 - Current

After MD1 served at 312, 609, 363 and 309, where I:

  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Worked with customer service representatives to handle escalated customer issues.
  • Trained store associates on Fresh and Friendly to better service customers.

Grocery Store Clerk

Kroger
Houston, TX
06.1992 - 07.2015

Served in numerous roles

  • Cashier
  • Customer Service Clerk
  • CSM
  • Reciever
  • Assistant Grocery Manager
  • Grocery Manager

Education

GED -

Houston Community College
Houston, TX
1995

Skills

  • Ability to Be a Leader
  • Verbal and Written Communication
  • Delegation and Supervision
  • Company Safety Policies
  • Loss Prevention Goals Monitoring
  • Multitasking and Organization
  • Store Opening and Closing
  • Customer Service

Writing

Currently working on completing my first novel.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Leader

Kroger
08.2015 - Current

Grocery Store Clerk

Kroger
06.1992 - 07.2015

GED -

Houston Community College

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Philip Gutierrez