Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
References
Timeline
Generic
Philip Hampton

Philip Hampton

Georgetown,KY

Summary

Resourceful Network Engineer with almost two decades of on-site network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges.

Strategic Software Engineer skilled in application development, testing and optimization. Excels at coordinating ground-up planning, programming and implementation for core modules. Maintains strong object-oriented and software architecture fundamentals.

Overview

17
17
years of professional experience
4
4
Certification

Work History

Software Engineer

Badger Technologies
Nicholasville, KY
02.2020 - Current
  • Support and troubleshoot field robots and underlying issues.
  • Monitored system performance and troubleshoot issues in production environment.
  • Maintained existing software systems by identifying and correcting software defects.
  • Integrated third-party APIs into existing systems as needed for enhanced functionalities.
  • Utilized version control tools such Git or SVN for managing source codes across multiple projects.
  • Refactored legacy codes for improved maintainability without affecting existing features.
  • Assisted junior developers in understanding complex coding concepts and debugging errors.
  • Analyzed solutions and coding fixes for software problems.
  • Documented technical specifications and project testing methods for future reference.
  • Introduced automation tools to enhance workflow.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
  • Assessed code during testing stage to determine potential glitches and bugs.
  • Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.
  • Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.

Remote Technician

Remote Tech Experts
Georgetown, KY
01.2020 - 03.2021
  • Activate remote ISP connections for stores and upgrade hardware
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Replaced defective components or parts as needed.
  • Assisted in the design of new products or modifications to existing products for improved performance.

Network Architect

HCL Americas
Georgetown, KY
12.2018 - 07.2019
  • Design and implement new network layouts for moves and expansions across Global infrastructures for Conduent Networks.
  • Developed and implemented network security policies, procedures and standards to ensure the integrity of confidential data.
  • Configured and maintained routers, switches, firewalls and wireless access points in a multi-vendor environment.
  • Conducted analysis of existing network infrastructure to identify areas for improvement or optimization.
  • Documented technical specifications for LAN and WAN networks.
  • Planned and designed WAN and LAN architectures across multiple sites.
  • Provided remote support for customers experiencing networking issues.
  • Created detailed reports on network performance metrics such as latency, throughput and packet loss.
  • Monitored system performance to ensure adequate capacity for current and future needs.
  • Resolved complex network problems by troubleshooting hardware, software and other related components.
  • Developed project plans for deploying new network solutions.
  • Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.
  • Introduced route-based IP network solutions, handling engineering and installation duties.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
  • Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.

Network Support Specialist Level Three & Network Administrator

Toyota Motor Manufacturing of Kentucky
01.2014 - 01.2019
  • Set up the businesses' computers, network, printers, analog phones, and voip phones.
  • Installed, configured and maintained local area networks, wide area networks and other data communication systems.
  • Maintained user accounts in Active Directory and ensured that security policies were adhered to.
  • Provided network support to end users, troubleshooting and resolving hardware and software issues.
  • Monitored system performance, identifying potential problems and implementing solutions.
  • Created technical documentation for network configurations, processes and standards.
  • Performed daily backup operations ensuring all required file systems are successfully backed up to appropriate media storage devices.
  • Diagnosed hardware and software faults using established methods; monitored system performance; identified areas for improvement.
  • Configured routers, switches and other networking equipment according to specifications.
  • Administered email accounts, passwords and access rights for users on the network.
  • Resolved connectivity issues between servers or users' desktops by utilizing remote desktop connections or telnet sessions.
  • Analyzed network traffic patterns to identify malicious activity or anomalous behavior.
  • Participated in the design of information technology architectures such as Local Area Networks, Wide Area Networks.
  • Implemented server virtualization technologies such as VMware ESX Server and HyperV Server.
  • Coordinated with vendors for installation of new hardware and software components.
  • Developed scripts using PowerShell or VBScripting to automate routine tasks.
  • Managed firewall rulesets based upon business requirements while ensuring maximum uptime availability.
  • Initiated upgrades of networking switches and firewalls.
  • Performed firewall and networking switches upgrades.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Configured hardware devices and software settings to optimize network performance.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Created and updated technical documentation for network installations and changes to existing installations.

Computer Support Specialist & Network Administrator

University of Kentucky College of Nursing
06.2008 - 01.2014
  • Set up the businesses' computers, networks, and printers.
  • Installed and configured computer hardware, software, systems, networks, printers and scanners.
  • Provided technical assistance to users by phone or in person.
  • Diagnosed and resolved hardware and software faults with desktop computers and laptops.
  • Created user accounts and granted permissions according to company policy.
  • Monitored system performance for optimal speed and availability.
  • Resolved issues related to internet connectivity and email access.
  • Performed troubleshooting of hardware components including memory modules, hard drives, motherboards.
  • Conducted regular maintenance checks on computers to identify potential problems before they occur.
  • Set up new equipment for employees upon request.
  • Maintained inventory of all IT assets including desktops, laptops, monitors.
  • Trained staff members on the use of various applications such as Microsoft Office Suite products.
  • Restored lost or corrupted files from backups when needed.
  • Updated operating systems regularly with latest patches or service packs.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Network Support Specialist

University of Kentucky
08.2007 - 02.2008
  • Setup, maintain and troubleshoot networks for University of Kentucky medical center and campus
  • (Run network cable and install physical hardware and configure)

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
06.2024

Associate of Science - Information Technology

Sullivan University
Louisville, KY
03.2023

Skills

  • JIRA
  • Code Development
  • Code Reviews
  • Testing and Debugging
  • Application Design and Development
  • MySQL
  • Scripting Languages: PHP, Python
  • VMWare Experience - ESXi
  • Exceptional Troubleshooter
  • Systems Analysis
  • VoIP Knowledge
  • Network Configuration and Support
  • Desktop and Laptop Expert
  • Network Operations
  • Data Backups
  • Desktop and Server Administration (Window, Linux, Unix)
  • Data Center Operations

Certification

  • TestOut Client Pro Certification
  • TestOut PC Pro Certification
  • TestOut Network Pro Certification
  • TestOut Server Pro 2016: Install and Storage Certification

Personal Information

  • Work Permit: Authorized to work in the US for any employer
  • Relocation: Anywhere

Accomplishments

  • Summa Cum Laude
  • Presidential Award

References

References available upon request.

Timeline

Software Engineer

Badger Technologies
02.2020 - Current

Remote Technician

Remote Tech Experts
01.2020 - 03.2021

Network Architect

HCL Americas
12.2018 - 07.2019

Network Support Specialist Level Three & Network Administrator

Toyota Motor Manufacturing of Kentucky
01.2014 - 01.2019

Computer Support Specialist & Network Administrator

University of Kentucky College of Nursing
06.2008 - 01.2014

Network Support Specialist

University of Kentucky
08.2007 - 02.2008

Bachelor of Science - Computer Science

Western Governors University

Associate of Science - Information Technology

Sullivan University

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Philip Hampton