Philip Hansen
Sudbury,MA
Summary
Over the years, I have developed strong skills to suit the needs of either a retail environment OR a restaurant environment. I am skilled in many facets of both fields and can adapt to fit either one sufficiently. I am fairly easy to work with and will offer suggestions on how to improve the overall effectiveness of the team but also not sacrificing customer service for it. I believe that a friendly greeting and intense focus on what the customer wants, the customer will become a regular and will tell their friends and/or family about their experience which will in turn, drive sales more. I prefer that a customer walk away from an interaction with me with a smile on their face knowing I helped them to the best of my ability. In the restaurant field I have gained skills with trimming various cuts of beef for use in a smoker, the safe and proper use of a restaurant appropriate dishwasher. I know how to lead effectively and achieve the goals set out by my supervisor. While I can work as part of a team, I can also be trusted to work alone on projects and will not hesitate to ask questions if I cannot figure out what was asked of me.
Overview
19
19
years of professional experience
Work History
Store Associate
Nouria Energy
01.2023 - 04.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Deli Clerk
Shaws Market
08.2022 - 11.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Overnight Store Clerk
7-11 Convenience Store
07.2021 - 04.2022
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Operated POS systems to accurately process customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Checked personal identifications during alcohol and tobacco sales.
- Lifted up to 50 pounds at once to help manage and rotate products
Dishwasher
Battle Road Brewhouse
07.2016 - 01.2017
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or other items used often by kitchen staff.
- Inspected dishwashing equipment and reported issues to supervisor.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Monitored dishwashing machines for proper functioning.
- Increased machine efficiency by scraping and pre-washing dishes.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
Fuel Station Attendant
Safeway Supermarket
04.2014 - 10.2014
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
Overnight Stocker
Fry's Food And Drug
02.2014 - 03.2014
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Conducted daily inventory counts and verified accuracy of product levels.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Kept work areas neat, clean and free from debris.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
- Greeted customers and directed to requested products.
Cannon Crew Member
U.S Army
09.2004 - 08.2013
- Communicated over wire and radio and identified strategic target locations.
- Maintained complete accountability during redeployment of sensitive communication equipment.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Determined elevation and grid azimuths with maps and map overlays.
- Deployed and maintained rifles, machine guns, grenades and rocket launchers in offensive and defensive operations.
- Operated self-propelled howitzers and ammunition trucks safely.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Loaded and fired ammunition from multiple launch rocket systems and Howitzers, targeting enemy forces.
- Coordinated and executed taskings while leading up to 6 other soldiers.
Education
Associate of Arts - Business Management
Kaplan University
Davenport, IA06.2015
GED -
Clark County School District
Las Vegas, NV06.2003
Skills
- Managing Cash Register
- Merchandise Recommendations
- Team Collaboration
- Digital Databases
- Ability to Lift 40 Pounds
- Customer Service Best Practices
- Strong Communication and Interpersonal Skills
- Merchandising and Display
- Building Customer Loyalty
- Reading Comprehension
- Returns and Exchanges
- Loyalty Programs
- Sales and Marketing
- Pizza Making
- Positive Customer Engagement
- Cleaning and Store Maintenance
- Proper Storage Procedures
- Safety and Cleanliness Standards
- Issue Refunds
- Critical Thinking
- Portion Standards
- Engaging with Diverse Customers
- Food Allergies
- Register Opening and Closing
- Exceeding Customer Expectations
- Shrink Minimization
- Corrective Actions
Timeline
Store Associate
Nouria Energy
01.2023 - 04.2023
Deli Clerk
Shaws Market
08.2022 - 11.2022
Overnight Store Clerk
7-11 Convenience Store
07.2021 - 04.2022
Dishwasher
Battle Road Brewhouse
07.2016 - 01.2017
Fuel Station Attendant
Safeway Supermarket
04.2014 - 10.2014
Overnight Stocker
Fry's Food And Drug
02.2014 - 03.2014
Cannon Crew Member
U.S Army
09.2004 - 08.2013
Associate of Arts - Business Management
Kaplan University
GED -
Clark County School District
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