Summary
Overview
Work History
Education
Skills
Timeline
Philip Hawkins

Philip Hawkins

North Richland Hills,TX

Summary

Dynamic Floor Supervisor at Amazon with a proven track record in enhancing customer satisfaction and boosting sales through effective merchandising. Skilled in team leadership and operations management, I excel in mentoring staff and optimizing workflows, ensuring a productive and harmonious work environment. Committed to quality assurance and employee development.

Experienced with managing floor activities and leading teams to ensure operational efficiency. Utilizes strong communication and organizational skills to maintain productive work environment. Track record of implementing effective processes and resolving conflicts to improve overall performance.

Professional operations leader prepared to excel in supervisory roles, bringing valuable experience in floor management and team coordination. Known for driving consistent performance and fostering collaborative environment. Skilled in managing inventory and enhancing customer experiences with focus on adaptability and reliability.

Overview

26
26
years of professional experience

Work History

Floor Supervisor

Amazon
01.2019 - 09.2023
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delegated tasks to employees to enhance productivity and workflow.

Warehouse Lead

Mattel
02.2016 - 12.2018
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Oversaw daily warehouse operations, including freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.

Assistant Warehouse Supervisor

Motorola
01.2013 - 01.2016
  • Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
  • Enhanced order accuracy with thorough quality control checks and organized packing processes.
  • Reduced operational costs by identifying and addressing inefficiencies in warehouse workflows.
  • Boosted employee morale, fostering a positive work environment through open communication and recognition of achievements.
  • Coordinated cross-functional teams on special projects to achieve business objectives efficiently.

Warehouse Lead

Nokia
08.2003 - 12.2012
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.

Shift Leader

Michaels Distribution Center
01.1998 - 07.2003
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Associate Of Applied Business - Business Administration And Management

TCJC, Hurst, TX
08.1996

Skills

  • Customer satisfaction
  • POS systems operations
  • Team leadership
  • Customer relations
  • Team supervision
  • Task delegation
  • Staff coaching
  • Employee motivation
  • Employee development
  • Operations management
  • Performance improvements
  • Safety monitoring
  • Quality controls
  • Operations oversight
  • Employee training
  • Staff scheduling
  • Workplace safety
  • Attention to detail
  • Positive attitude
  • Staff training
  • Team management
  • Staff supervision
  • Sound judgment
  • Quality assurance
  • Decision-making
  • Staff management
  • Computer skills
  • Mentoring and training
  • Shipping and receiving
  • Order picking and processing
  • Work Planning and Prioritization
  • Supply inventory management
  • Material handling and moving
  • Work order explanation
  • Work scheduling
  • Forklift operations
  • Workflow coordination
  • Loading and unloading
  • Production coordination
  • Logistics management
  • Policy and procedure enforcement
  • Inspection results reports
  • Safety procedures
  • Logistics oversight
  • Warehouse logistics
  • Supply inventory
  • Warehouse management
  • Inventory management
  • Problem-solving
  • Employee safety
  • Order fulfillment
  • Warehouse layout optimization
  • Workforce management
  • Safety standards

Timeline

Floor Supervisor - Amazon
01.2019 - 09.2023
Warehouse Lead - Mattel
02.2016 - 12.2018
Assistant Warehouse Supervisor - Motorola
01.2013 - 01.2016
Warehouse Lead - Nokia
08.2003 - 12.2012
Shift Leader - Michaels Distribution Center
01.1998 - 07.2003
TCJC - Associate Of Applied Business, Business Administration And Management

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