Philip Heredia
Federal Way
Summary
Personable and detail-oriented with knack for problem-solving and customer relations. Knowledgeable in automotive repair processes and skilled in estimating repair costs and timelines. Committed to delivering accurate assessments and ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Collision Estimator
Sound Ford
01.2024 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
Senior Admissions Advisor
UEI College Tacoma
10.2023 - 01.2024
- Maintained positive relationships with students, faculty, alumni, and administration.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Identified and addressed concerns of incoming students and parents.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Managed a caseload of prospective students, guiding them through the entire admissions lifecycle from initial inquiry to enrollment.
- Organized open house events that showcased campus offerings, resulting in increased interest from potential applicants.
Auto Sales Consultant
MJ Family Auto Sales
02.2023 - 10.2023
- Perform sales and outreach duties
- Manage my time as well as my clients time
- Product knowledge is a must
- Maintain connections with old and new leads
- Always have a great attitude
- File all paperwork regarding sales in a neat and concise manner
- Maintain operation
Truck/Auto Sales Consultant + BDC Manager
ADVANTAGE AUTO DIRECT
12.2020 - 02.2023
- I was hired onto the team at Advantage Auto Direct under the previous ownership
- I spent my first year as a Business Development agent and moved my way to BDC manager
- While in BDC, my responsibilities consisted of consistently following up with warm or hot leads to produce sales, Scheduling sales appointments, logistical tasks such as office inventory orders, and data entry for logging purposes
- After a year I was moved to the Sales Consultant role
- In that position my roles were to sell the value of the vehicle to my customers, ensure my paperwork was correct and neatly produced, provide undeniable customer service, and always have a great attitude
Sales Manager/Store Manager/Telecommunications
MobileOne LLC
04.2018 - 09.2020
- Operate a store responsible for $250,000 profit yearly
- Develop, coach, and motivate my staff and peers to work efficiently and enthusiastically
- Provide through the root customer service to new and existing customers
- Tend to any inquiries, utilizing multiple verification methods to access information
- Organize, file, and submit all store and staff paperwork efficiently and neatly
- Provide an unbeatable work environment and culture for my teammates and management
- Establish and maintain all leads for location and staff
- Order, replenish, and uphold inventory
- Verify account information, take bill pays, and service accounts in front desk setting
- #1 store in district for Customer Service surveys
- 200% to sales target in Q42019
- Maintain professionalism and deescalate any issues that may arise
Supervisor
Straw Hat Pizza
01.2016 - 04.2018
- Promoted to supervisor after just one year as a cook
- Maintained cleanliness of location and quality of food
- Fantastic customer service and excellent staff synergy
- Replenish produce and cleaning supplies
- Liaison for any HR or workplace issues
Coordinator/ Front Desk
Pump It Up
12.2014 - 09.2017
- Delivered superstar service to all family and kids attending
- Maintained sharp and accurate timing of multiple parties simultaneously
- Deescalate any issues with parents or kids
- Set up, decorate, and coordinate party for the kids and parents
Education
Associates of Arts - History/ Communications
Los Medanos College
Pittsburg, CA05.2021
High school diploma - General Education
Freedom High School
Oakley, CA06.2016
Skills
- Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
- Comfortable working in both Microsoft Windows10 and Mac OS X
- Excellent communication skills with a focus on team building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Mastery of10key
- Understanding of leadership positions and how to direct a team
- Account Management
- Sales Management
- Salesforce
- Telecommunication
- Help Desk
- Microsoft Outlook
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Vehicle inspection
- Estimating techniques
- Parts ordering
- Repair planning
- Claims processing
- Damage documentation
- Labor costing
- Vendor selection
- Customer relationship management
- Schedule oversight
- CCCone expertise
- CDK expertise
Links
http://linkedin.com/in/philip-heredia-58758a193
Timeline
Collision Estimator
Sound Ford
01.2024 - Current
Senior Admissions Advisor
UEI College Tacoma
10.2023 - 01.2024
Auto Sales Consultant
MJ Family Auto Sales
02.2023 - 10.2023
Truck/Auto Sales Consultant + BDC Manager
ADVANTAGE AUTO DIRECT
12.2020 - 02.2023
Sales Manager/Store Manager/Telecommunications
MobileOne LLC
04.2018 - 09.2020
Supervisor
Straw Hat Pizza
01.2016 - 04.2018
Coordinator/ Front Desk
Pump It Up
12.2014 - 09.2017
High school diploma - General Education
Freedom High School
Associates of Arts - History/ Communications
Los Medanos College
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