Philip Hessel
Deer Park,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Kohls Department Store
Deer Park, NY
06.2012 - 03.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Warehouse Manager
Formats Unlimited
Deer Park, NY
03.2013 - 04.2015
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Reviewed established business practices and improved processes to reduce expenses.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Assistant Manager
Surreal Vapors
Deer Park, NY
04.2015 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Store Manager
Natural Remedies
Deer Park, NY
03.2018 - 08.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Warehouse Manager
Formats Unlimited
Deer Park, NY
08.2021 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
No Degree - Associate Degree
Suffolk Community College
Brentwood, NY06.2013
High School Diploma -
Deer Park High School
Deer Park, NY06.2012
Skills
- Order Picking and Processing
- Shipping and Receiving
- Staff Supervision
- Utilization Improvements
- Customer Care
- Detailed Instruction
- Inventory Supplies
- Microsoft PowerPoint
- Software Applications
- microsoft word
- Excel
Timeline
Warehouse Manager
Formats Unlimited
08.2021 - Current
Store Manager
Natural Remedies
03.2018 - 08.2021
Assistant Manager
Surreal Vapors
04.2015 - 03.2018
Warehouse Manager
Formats Unlimited
03.2013 - 04.2015
Retail Sales Associate
Kohls Department Store
06.2012 - 03.2013
No Degree - Associate Degree
Suffolk Community College
High School Diploma -
Deer Park High School