Philip Hessel
Deer Park,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Kohls Department Store
06.2012 - 03.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Warehouse Manager
Formats Unlimited
03.2013 - 04.2015
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Reviewed established business practices and improved processes to reduce expenses.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Assistant Manager
Surreal Vapors
04.2015 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Store Manager
Natural Remedies
03.2018 - 08.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Warehouse Manager
Formats Unlimited
08.2021 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
No Degree - Associate Degree
Suffolk Community College
Brentwood, NY06.2013
High School Diploma -
Deer Park High School
Deer Park, NY06.2012
Skills
- Order Picking and Processing
- Shipping and Receiving
- Staff Supervision
- Utilization Improvements
- Customer Care
- Detailed Instruction
- Inventory Supplies
- Microsoft PowerPoint
- Software Applications
- microsoft word
- Excel
Timeline
Warehouse Manager
Formats Unlimited
08.2021 - Current
Store Manager
Natural Remedies
03.2018 - 08.2021
Assistant Manager
Surreal Vapors
04.2015 - 03.2018
Warehouse Manager
Formats Unlimited
03.2013 - 04.2015
Retail Sales Associate
Kohls Department Store
06.2012 - 03.2013
No Degree - Associate Degree
Suffolk Community College
High School Diploma -
Deer Park High School
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