Philip Higginbotham
Midlothian,VA
Summary
Accomplished Service Manager at Crystal Clear Water Treatment LLC, adept in customer service and team leadership. Expert in turning challenges into opportunities, significantly enhancing customer satisfaction and team performance. Skilled in multitasking, problem-solving, and service scheduling, consistently delivering results beyond expectations.
Overview
14
14
years of professional experience
Work History
Service Manager
Crystal Clear Water Treatment LLC
2020.01 - 2024.03
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Technician
Crystal Clear Water Treatment LLC
2015.06 - 2020.01
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Inside Sales Representative/Counter Manager
State Electric Supply Company
2010.03 - 2015.05
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
High School Diploma -
Monacan High School
Richmond, VASkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Decision-Making
- Customer Service
- Reliable and Responsible
- Outgoing and Energetic
- Service Scheduling
- New Employee Hiring
Timeline
Service Manager
Crystal Clear Water Treatment LLC
2020.01 - 2024.03
Service Technician
Crystal Clear Water Treatment LLC
2015.06 - 2020.01
Inside Sales Representative/Counter Manager
State Electric Supply Company
2010.03 - 2015.05
High School Diploma -
Monacan High School
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