Philip Hourihan
Bonney Lake,WA
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
15
15
years of professional experience
Work History
Senior Loan Officer
Planet Home Lending
10.2023 - Current
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Established a reputation as an expert in various loan programs, becoming a trusted resource for colleagues and clients alike.
Producing Branch Manager
Hometown Lenders Inc.
04.2022 - 10.2023
- Assisted in recruitment efforts to attract top talent for various roles within the branch office.
- Maintained high levels of customer satisfaction through proactive communication and efficient problem resolution.
- Increased loan production by implementing targeted marketing strategies and cultivating strong relationships with clients.
- Developed and maintained a healthy pipeline of business by consistently prospecting for new clients and referral sources.
Loan Officer
Fairway Independent Mortgage
08.2016 - 04.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Branch Manager
Alaska USA Federal Credit Union
05.2014 - 08.2016
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Customer Service Manager
US Bank National Association
10.2010 - 05.2014
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Performed monthly compliance checks.
Personal Banker
Chase Bank
07.2009 - 10.2010
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
Bachelor of Business Administration -
Pacific Lutheran University
Tacoma, WA05.2004
Skills
- Time Management Efficiency
- Decision-Making Confidence
- Extensive product knowledge
- In-depth industry knowledge
- Customer service-focused
- Relationship building and management
Relative Work Skills
- 20 years of success in providing excellent customer service to both internal and external customers
- Proven track record of maintaining and deepening relationships with customers
- Ability to build rapport with potential and existing customers over the phone and email
- Familiarity with the building supply industry from years of industry experience
Timeline
Senior Loan Officer
Planet Home Lending
10.2023 - Current
Producing Branch Manager
Hometown Lenders Inc.
04.2022 - 10.2023
Loan Officer
Fairway Independent Mortgage
08.2016 - 04.2022
Branch Manager
Alaska USA Federal Credit Union
05.2014 - 08.2016
Customer Service Manager
US Bank National Association
10.2010 - 05.2014
Personal Banker
Chase Bank
07.2009 - 10.2010
Bachelor of Business Administration -
Pacific Lutheran University
Similar Profiles
Susana Gutiérrez SalazarSusana Gutiérrez Salazar
Mortgage Specialist at Planet Home LendingMortgage Specialist at Planet Home Lending
Haziel MaldonadoHaziel Maldonado
Loan Officer Assistant at Planet Home LendingLoan Officer Assistant at Planet Home Lending
Sheryl CatalanoSheryl Catalano
Senior FHA/VA, Conventional Underwriter at PLANET HOME LENDINGSenior FHA/VA, Conventional Underwriter at PLANET HOME LENDING