Philip Houston
Waterloo
Summary
Proven leader with a track record of enhancing team productivity and safety at CCB Packaging Inc. and McDonald's. Excelled in training employees, reducing machinery downtime by implementing standard operating procedures, and elevating customer satisfaction. Skilled in team training (soft skill) and safety procedures (hard skill), ensuring a professional and efficient work environment.
Overview
9
9
years of professional experience
Work History
Line Lead
CCB Packaging Inc.
01.2014 - 01.2018
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
Manager
Mcdonalds
01.2009 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Diploma - N/a
East High
Waterloo,IA05.2006
Skills
- Safety procedures
- Team Training
- Standard operating procedures
- Assignment delegation
Timeline
Line Lead
CCB Packaging Inc.
01.2014 - 01.2018
Manager
Mcdonalds
01.2009 - 01.2014
Diploma - N/a
East High
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