Philip Howell
Pollocksville,NC
Summary
Dynamic leader and Boat Technician at Boat's Incorporated, adept in small business operations and vendor relations. Leveraged planning and execution skills to enhance service quality, achieving a high client retention rate. Excelled in business marketing, significantly expanding the customer base. Known for exceptional communication and a proactive approach to problem-solving.
Overview
11
11
years of professional experience
Work History
Small Business Owner
Boat Works Detailing Services
01.2014 - Current
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Equipment Operator
Millinder Trucking Service
10.2022 - 10.2024
- Operated machining equipment safely with team of operators.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Drove vehicles to and from work sites and maintained clean driving record.
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
- Graded earth and smoothed surfaces as part of projects or finish work.
- Increased equipment efficiency by performing regular maintenance and timely repairs.
- Sustained high-performance standards by adhering to company policies regarding preventative maintenance schedules.
- Facilitated seamless communication among team members, leading to improved collaboration during complex projects involving multiple pieces of heavy machinery.
- Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
- Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Minimized operational costs through effective fuel management and preventive maintenance routines.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Removed topsoil, vegetation, and rocks to grade earth to specifications.
- Performed preventive maintenance to prolong life of equipment.
- Loaded and unloaded construction materials on site.
- Followed safety protocols while operating machinery.
- Transported materials and equipment to and from construction sites.
- Operated heavy equipment to move large quantities of dirt and debris.
- Adjusted soil levels and grade land for construction projects.
- Employed bulldozers, loaders and backhoes for construction projects.
- Checked equipment performance and made necessary repairs.
- Optimized resource allocation, selecting right equipment for each task based on terrain and project requirements.
- Conducted daily maintenance checks on equipment, preventing downtime and maintaining productivity.
- Operated variety of heavy equipment to prepare sites for construction, contributing to project efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Boat Technician
Boat's Incorporated
11.2021 - 10.2022
- Enhanced the functionality of boats by performing regular system checks and tuneups.
- Streamlined repair processes by implementing effective troubleshooting techniques, reducing labor costs, and increasing productivity.
- Updated and maintained work order records for accurate customer billing and budgeting.
- Delivered safe boating experiences by conducting thorough inspections of safety equipment and systems before each use.
- Removed flaked paint, barnacles and encrusted debris from hulls of vessels using scrapers, scrubbers, power washers and sandblast equipment to enhance performance and protect from unnecessary wear.
- Maintained optimal performance by establishing and directing preventive maintenance program for marine engines and related marine research equipment.
- Assisted in training new marine technicians in various aspects of ship maintenance procedures to ensure optimal team performance.
- Enhanced vessel performance by conducting regular maintenance checks on marine engines and equipment.
- Maintained accurate inventory of spare parts to minimize delays in repairs or replacements during critical operations.
- Documented inspection and test results, work performed and work to be performed, keeping all records current, accurate and properly submitted to meet company standards and regulatory requirements.
- Idled motors and observed thermometers to determine effectiveness of cooling systems.
- Aided in the development of standard operating procedures for maintenance tasks to streamline work processes and improve productivity.
- Enhanced hull appearance and boosted durability by mixing and applying paint or gel coats to boats with hand and spray equipment.
- Facilitated smooth dockside operations through the upkeep of mooring equipment like winches, capstans, bollards, cleats, ropes chocks.
- Retained loyal customers by offering flexible scheduling options for routine maintenance appointments and emergency repair services.
- Collaborated with team members to quickly diagnose and address complex mechanical or electrical issues on various types of boats.
- Improved customer satisfaction by providing timely and efficient boat repairs and maintenance services.
- Raised customer awareness on proper boat care by providing informative materials and resources related to maintenance schedules and recommended practices.
- Maintained a clean working environment to ensure safety standards were met at all times while servicing boats.
- Expanded clientele base through referrals from satisfied customers who experienced excellent service results firsthand.
- Enhanced client confidence in their boats'' performance by conducting thorough sea trials to verify the effectiveness of repairs and modifications.
- Strengthened client relationships by offering personalized recommendations on preventative maintenance measures based on individual boating habits.
- Assisted clients in selecting appropriate parts for their boats, resulting in improved performance and boat longevity.
- Increased client retention through exceptional communication, understanding their specific needs, and delivering quality service.
- Elevated business reputation through dedication to customer satisfaction, promptly addressing any concerns or complaints that arose during the repair process.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma - Business
West Craven High School
Vanceboro, NC06.2009
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
Timeline
Equipment Operator
Millinder Trucking Service
10.2022 - 10.2024
Boat Technician
Boat's Incorporated
11.2021 - 10.2022
Small Business Owner
Boat Works Detailing Services
01.2014 - Current
High School Diploma - Business
West Craven High School
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