Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PHILIP HUMMEL

YAKIMA,WA

Summary

Experienced professional specializing in security and asset protection, risk, inventory management, business analysis and process improvement. Expert in identifying inefficiencies and implementing best practices, enhancing operational effectiveness.

Overview

17
17
years of professional experience

Work History

Principal Consultant

The Hummel Group
03.2008 - Current
  • Evaluates security and asset protection retail and restaurant business processes, identifying inefficiencies and recommending targeted improvements.
  • Conducts thorough reviews of operations to devise and deploy improvement strategies.
  • Collaborates with subject matter experts to develop best practices and industry-leading methodologies.
  • Provides detailed advice to customers regarding security, asset protection, and safety policies and procedures, including inventory management processes.
  • Partners with The Security Executive Council, a leading risk and security firm as an advisor for retail and restaurant clients.

Customer Service Supervisor

Kwiklok
03.2021 - 11.2021
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Risk & Compliance Manager

MOD Pizza
03.2018 - 12.2019
  • Managed compliance efforts, reporting and audits.
  • Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
  • Collaborated with all departments to develop policies, procedures and guidelines, including inventory management processes.
  • Developed business continuity plan.

Customer Service Representative

The Home Depot Inc
04.2017 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Business Administration

Western Washington University
Bellingham, WA
08-1981

Skills

  • Business analysis
  • Problem-solving
  • Forecasting and reporting
  • Organizational development
  • Data analytics
  • Strategic planning
  • Team leadership & development
  • Process improvement
  • Disaster recovery planning
  • Best practices implementation
  • Client relationships
  • Business presentation

Accomplishments

Achieved a 50% reduction inventory losses implementing exception based reporting software at Starbucks, the first-in-kind for the restaurant industry. I have advised over ten restaurant and retail brands implement exception-based-reporting programs and integrated asset protection programs.

Timeline

Customer Service Supervisor

Kwiklok
03.2021 - 11.2021

Risk & Compliance Manager

MOD Pizza
03.2018 - 12.2019

Customer Service Representative

The Home Depot Inc
04.2017 - 03.2018

Principal Consultant

The Hummel Group
03.2008 - Current

Business Administration

Western Washington University

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