Philip Kise
Freelance Filmmaker, Guest Experience Server, Outdoor Adventurer
Rome,GA
Summary
Having served part time on WinShape Retreat staff in various capacities over the past 4 years, I am very familiar with the organization's core values and desire to share in its mission to minister to our guests through grace-based hospitality and second mile service. I believe the experience I have had in costumer service with both WinShape and Chick-fil-A has effectively equipped me to carry out the responsibilities this position requires. Dependability, servant leadership, knowledge of role responsibilities, proficiency, initiative, and problem solving are all skills that I would bring to the Guest Experiences team.
Overview
6
6
years of professional experience
Work History
Team Member
Chick-fil-A
09.2021 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing tasks quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
FOH Team Member
Chick-fil-A
12.2021 - 08.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Increased sales by upselling products to customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Dining Server (part Time)
Winshape Retreat
05.2019 - 08.2022
- Contributed to a friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took guests orders and accurately communicated with kitchen staff, circulating dining room to attentively care for guests.
- Set up and broke down buffet and other self-service areas, organizing components efficiently.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Team Member
Lumina Coffee Co.
12.2018 - 06.2019
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Participated in cross-functional team-building activities.
- Pursued learning opportunities to advance knowledge and skills of position.
Education
Bachelor of Arts - Cinema/Television
Regent University
Virginia Beach, VA05.2024
Fellows Certificate - Apologetics, Evangelism, And Servant Leadership
Impact 360 Institute
Pine Mountain, GA05.2021
Bachelor of Arts - General Education
Shorter University
Rome, GA04.2020
Skills
- Anticipates Needs
- Strong Interpersonal Communication
- Courteous & Friendly
- Efficient Time Management
- Organizational Skills
- Emotional Intelligence
- Team Supporter
- Computer Skills
Community Service & Missions
- International Immersion Intensive: Brasilia, Brazil, January-February 2021
- Georgia GOP Runoff Election Field Representative, December 2020
- Service Project to Public Servants of Pine Mt. Georgia, fall 2020
- Evangelism & Community Service: Salt Lake City, Utah, September 2020
- Evangelism & Community Service: Tbilisi, Republic of Georgia, December 2019
- Organization of food and supplies for safe houses: Orlando, Florida, June 2017 & 2018
- Service Projects for Restoration Rome, Open Door Home, Community Kitchen, DFACS, 2016-2017
Hobbies & Talents
- Film Production: Directing, Cinematography, Acting, Writing, Editing
- Outdoor Adventure
- Baritone Ukulele
- Wood Burning/Carving
- Drawing & Painting
Certification
Chick-fil-A & Impact 360 Institute SERVE Model of Leadership Training Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FOH Team Member
Chick-fil-A
12.2021 - 08.2022
Team Member
Chick-fil-A
09.2021 - 12.2022
Dining Server (part Time)
Winshape Retreat
05.2019 - 08.2022
Team Member
Lumina Coffee Co.
12.2018 - 06.2019
Bachelor of Arts - Cinema/Television
Regent University
Fellows Certificate - Apologetics, Evangelism, And Servant Leadership
Impact 360 Institute
Bachelor of Arts - General Education
Shorter University
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