Philip Kittiver

• Managed all SCLogic Federal business, DoD and Civilian, expansion and new customers, for SaaS platform and related computer hardware.
• Managed accounts to retain existing software system subscriptions and grow annual recurring revenue.
• Accounts won included 11 USAF OCONUS bases, 40+ VA Medical Centers and HC Systems (over 13 different VISNs).
• Established relationships with partners for business class certifications appropriate to each agency customer.
• Established product availability on multiple GWACs via partner community.
• Led projects for product IT approval within stringent federal agency environments.
• Demonstrated a complicated, multi-workflow product with associated mobile scanning hardware. Often in large warehouses, mailrooms and print shops with full technical Q&As.
• Trained new and existing customers on a complicated, multi-faceted barcode scanning systems with mobile computers, printers, barcode scanners and web and thick client operations.
• Created and presented PowerPoint decks for discovery, demo and pricing presentations to in-person and remote groups.
• Written product-specific, award winning, Statements of Work for Federal procurements in both civilian and DoD.
• Assisted VHA prospects through their own procurement request process: Providing IGCE, winning SoW with salient product characteristics, and IT intake documents.
• Well spoken communicator with experience in barcode logistics industry public speaking at trade show breakout sessions, lunch n' learns and webinars.
• Trained and mentored young co-workers in cold calling, inside sales, customer success and expectation setting tactics.
• Applied strategic direction to the overall federal territory.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Used NetSuite (and other CRMs) to create opportunities, forecast sales, and established processes to achieve sales objectives and related metrics.
• Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
• Connected with prospects through trade shows, cold calling and local-area networking.
• Developed sales strategy based on research of federal buying trends and market conditions.
• Worked closely with product teams to understand customer needs and requirements.
• Communicated product quality and market comparisons by creating sales presentations.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Built relationships with customers and community to establish long-term business growth.

• Sold barcode hardware to all federal agencies, DoD and Civilian.
• Sold products on GSA schedule, understanding the specific rules of each GWAC offered.
• Worked with large barcode manufacturers to establish leads, forecast sales, respond to solicitations and close business.
• Answered customers' questions regarding products, prices, availability, contract vehicles, business classifications and country of origin.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Set up new accounts, established customer credit and set up payment methods.
• Used CRM software to maintain detailed contact logs and account records.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.

• Engaged appropriate intervention techniques to deescalate aggressive and hostile behavior of residents.
• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
• Counseled residents in group sessions to assist in overcoming dependencies and adjustments to life.
• Supported residents in coping with emotions and fears through one-on-one sessions.

Actor in year-long US national tour performing full comedic plays for dinner theatre events at county clubs, military bases, colleges and universities. Over 6 different plays were rehearsed and performed in revolving repertory, where each of the four actors played multiple roles. Over 300 performances in total over two years. Earned responsibilities were Unit Coordinator, managing the daily customer meet and wrap-up duties, as well as Unit Treasurer in the first of two tours.